Home Care Services Coordinator & Liaison

PHC Home Health; Gastonia (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401(k) with employer match

Mileage Reimbursement

Professional Development Opportunities

Job summary

PHC Home Health in Gastonia, NC seeks a Home Care Services Coordinator and Liaison to manage referrals and daily office operations. You will build relationships with hospitals, physician practices, rehab centers, and case managers, while coordinating with caregivers and maintaining client files.

The role requires strong communication, organization, and computer skills, with occasional local travel and after-hours on-call. Healthcare knowledge is essential.

Qualifications

• Bachelor's degree in a health admin/marketing related field or equivalent experience.
• Experience in healthcare/home care admin or business development preferred (2+ years).
• Strong relationship-building and communication abilities with providers and families.
• Ability to work independently and in a team, with local travel as needed.

Responsibilities

• Develop and maintain relationships with hospitals, clinics, and referral sources.
• Coordinate daily home care office operations and scheduling with caregivers.
• Educate partners and families on services and programs available.
• Generate referrals and support census growth through outreach.
• Ensure compliance with state and federal regulations and licensure.
• Assist with billing, reports, and on-call activities as needed.

Skills

Relationship building

Communication skills

Organizational skills

Time management

Education

Bachelor's degree in Healthcare Administration/Business/Marketing/Nursing/Social Work

Tools

Microsoft Office

CRM software (e.g., Salesforce)

Job description

Job Summary

The Home Care Services Coordinator and Liaison is the primary relationship manager between the agency and referral sources. Responsible for managing the day-to-day operations of the home care office and build relationships with hospitals, physician practices, rehab centers, SNF/ALF, case managers and community organizations. This role is responsible for performing various administrative tasks, in-home aide recruiting and scheduling, coordinating with caregivers, managing client files, ensuring compliance with all state and federal regulations, generating referrals, promoting agency services, developing strategic relationships, and ensuring a positive client experience that supports census growth and organizational goals. This is a highly interactive position that requires high level of professionalism, capability to drive performance within a group, great computer skills and exceptional communication skills.

Location: Gastonia, NC

Personal Home Care of NC is a rapidly growing full-service Home Care Agency. We are looking for an energetic and dedicated team member who is willing to learn new skills and improve overall business processes.

Key Responsibilities

• Develop and maintain excellent relationships with healthcare providers, social workers, case managers, ALFs, clients, and staff
• Assist with coordinating the daily operations of the home care agency
• Educate prospective referral partners, clients, and families regarding home care services and available programs
• Generate qualified referrals and meet established admission and census growth goals
• Conduct and represent the agency at regular networking activities, community outreach events, professional associations
• Implement territory growth plans to increase referral volume, under the direction of leadership
• Maintain knowledge of agency services, payer sources, eligibility requirements, and industry regulations
• Coordinate and maintain client and employee schedules
• Coordinate with caregivers to ensure they have the necessary information and supplies for each assignment
• Manage client and employee files and ensure they are up-to-date and accurate
• Ensure compliance with all state and federal regulations, and professional certification licensure
• Answer phone calls and respond to emails from clients, caregivers, insurance companies, case managers and prospects
• Assist with billing and invoicing as needed
• Participate in on-call rotation after-hours, weekend, holiday
• Monitor market trends and competitor activity and provide feedback to leadership
• Prepare and submit weekly/monthly activity reports, referrals, business development updates
• Perform other duties as assigned

Qualifications

• Bachelor's degree in Healthcare Administration/Business/Marketing/Nursing/Social Work or related filed, or equivalent experience
• Prior experience in a healthcare or home care administration/marketing/business development setting (2 Years Preferred)
• Experience in home health, home care, hospice, senior living, or healthcare services (Preferred)
• Established healthcare network within a local market (Preferred)
• Demonstrated success in business development and achieving growth goals
• Strong customer service orientation
• Excellent organizational, communication, and relationship-building skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other computer programs
• Knowledge of state and federal regulations related to home care
• Valid Driver's License and reliable transportation

Benefits

• Health
• Dental
• Vision
• PTO
• 401(k) (with Employer Match)
• Mileage Reimbursement
• Professional Development Opportunities

Physical Demands

• Local travel within assigned territory
• Ability to attend meetings, community events, and healthcare facilities
• Ability to sit, stand, walk and drive for extended periods of time and may need to lift up to 25 pounds

Working Conditions

The Home Care Services Coordinator & Liaison will work in an office environment and may be required to work evenings and weekends as needed. Occasional local travel during working hours may be required.