Home Health Office Manager

Personal Home Care of North Carolina; Cary (NC); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401K with Employer Match

PTO/Paid Holidays

Job summary

Personal Home Care of North Carolina is seeking a highly organized Home Health Office Manager to oversee day-to-day operations in our Cary, NC office. You will coordinate patient care, manage clinician schedules, ensure regulatory compliance, and support billing and intake processes to sustain high-quality service.

The role requires strong communication, multitasking, and leadership across administrative staff, with emphasis on confidentiality and professional client relations in a fast-paced

Qualifications

• Experience in a home health management role.
• Knowledge of home health regulations and compliance requirements.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite and EMR systems; quick to learn new software.
• Ability to handle sensitive and confidential information with discretion.
• Customer service oriented with professional demeanor.
• Able to work independently and as part of a team.
• 401K with employer match.
• PTO/Paid holidays.

Responsibilities

• Oversee office staff and ensure administrative tasks are completed timely.
• Coordinate patient care schedules and confirm visits.
• Monitor patient outcomes and staff performance.
• Communicate with clinical staff to confirm appointments and availability.
• Maintain patient records and clinician schedules.
• Ensure compliance with state regulations.
• Ensure regulatory and accreditation compliance and policy adherence.
• Assist with patient intake and registration.
• Assist with hiring and training office staff.
• Handle client or staff concerns and complaints.
• Collaborate with Clinical Managers to maintain patient documentation.
• Manage office supplies and keep reception area organized.
• Perform clerical duties like filing, faxing, scanning, data entry.
• Assist with billing and insurance verification.
• Support team with other administrative tasks.

Skills

Home health management

Regulatory compliance

Organizational skills

Verbal and written communication

Microsoft Office

EMR systems

Data confidentiality

Customer service

Teamwork

Independence

401K benefits

Paid time off

Tools

Microsoft Office Suite

EMR systems

Job description

We are seeking a highly organized and detail-oriented Home Health Office Manager to join our team in Cary, NC. The ideal candidate will be responsible for overseeing the day-to-day operations of our home health office, working with sales, managing clinician schedules, coordinating patient care and ensuring compliance with all regulatory requirements.

Key Responsibilities

• Manage office staff and ensure all administrative tasks are completed in a timely manner
• Coordinate patient care schedules and ensure all visits are scheduled and confirmed
• Monitor patient outcomes and staff performance
• Communicate effectively with nurses, therapists, and other clinical staff to confirm appointments and availability.
• Maintain accurate and up-to-date patient records and clinician schedules
• Adherence to State Regulations
• Ensure agency compliance with all regulatory and accreditation requirements and company policies
• Assist with patient intake and registration processes
• Assist with hiring and training new office staff
• Handle any client or staff concerns and complaints
• Work closely with Clinical Manager(s) to ensure all patient-related documentation is complete, accurate and maintained according to agency policies
• Manage office supplies and ensure the reception area is organized and welcoming
• Perform general clerical duties including filing, faxing, scanning, and data entry
• Assist with billing and insurance verification as needed
• Support the team with other administrative tasks as assigned

Qualifications

• Previous experience in home health management role
• Knowledge of home health regulations and compliance requirements
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), EMR systems and comfortable learning new software
• Ability to handle sensitive and confidential information with discretion
• Customer service oriented with a friendly and professional demeanor
• Ability to work independently and as part of a team
• 401K with Employer Match
• PTO/Paid Holidays

This position is based in our Cary, NC office. The role involves working in a fast-paced environment requiring attention to detail and the ability to manage multiple priorities.