Staff Workforce Engineer: Enterprise AI & Tool Integrations

First Tech Federal Credit Union; Marlborough (MA); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid Time Off

Paid federal holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking a Staff Workforce Engineer to define engineering direction for the Digital Workforce tool portfolio and architect enterprise-scale AI assistant integrations. The role focuses on delivering autonomous technical leadership, setting standards, and mentoring engineers across cross-tool initiatives.

You will design deployment strategies spanning multiple tools, build data pipelines, and influence security and governance in Microsoft Copilot and 365

Qualifications

• Bachelor’s degree in a related field, or an equivalent combination of education and experience.
• 6–8 years of relevant experience, with deep expertise in at least two Digital Workforce–relevant domains (digital employee experience, Microsoft 365, automation, or security).
• Deep, hands-on expertise in at least two of: digital employee experience platform architecture, the Microsoft 365 and Copilot ecosystem, automation and scripting, or security and compliance integration.
• Design cross-system architecture and set technical standards adopted by other engineers, without formal people-management authority.
• Advanced experience with enterprise digital employee experience platforms (e.g., Nexthink), telemetry pipeline design and integration with ITSM and endpoint toolchains.
• Expert-level Microsoft 365 and Copilot administration knowledge, including governance and access-control design.
• Strong track record partnering with Information Security and cross-functional stakeholders on complex evaluations.
• Mentor to less-senior engineers on architecture and evaluation decisions.

Responsibilities

• Design deployment strategies that span multiple tools and set engineering standards for the Digital Workforce tool portfolio; manage moderate-complexity projects and act autonomously on most technical decisions.
• Architect data pipelines and cross-system integrations spanning digital employee experience platforms, IT service management, and endpoint tooling; own integration strategy as the lane’s SME.
• Architect Microsoft Copilot and Microsoft 365 enablement at enterprise scale, including governance and access-control design.
• Improve and scale the team’s technical evaluation standards and reference library for AI tools, handling the most complex evaluation problems.
• Design technical evaluation frameworks for AI use cases entering the Digital Workforce pipeline; mentor Workforce Engineers through complex architecture decisions.
• Lead threat modeling for the Digital Workforce tool portfolio and partner with Information Security, Risk, and Vendor Management to ensure deployments meet security and compliance requirements.
• Coordinate the technical activities of other Workforce Engineers on cross-tool initiatives, providing architectural guidance without formal people-management authority.

Skills

Digital workplace architecture

Microsoft 365 & Copilot

Automation & scripting

Security & compliance integration

Mentoring engineers

Education

Bachelor’s degree or equivalent experience

Tools

Nexthink

ITSM tools

Endpoint tooling

Job description

First Tech Federal Credit Union is seeking a Staff Workforce Engineer to define engineering direction for the Digital Workforce tool portfolio and architect enterprise-scale AI assistant integrations. The role focuses on delivering autonomous technical leadership, setting standards, and mentoring engineers across cross-tool initiatives.

You will design deployment strategies spanning multiple tools, build data pipelines, and influence security and governance in Microsoft Copilot and 365