Staff Workforce Engineer

First Tech Federal Credit Union; Chelmsford (MA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid time off

Paid holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking a Staff Workforce Engineer to set architectural direction for the Digital Workforce tool portfolio and drive enterprise-scale Copilot and Microsoft 365 enablement. You will mentor engineers and shape evaluation standards across multiple tools with high autonomy.

The role demands expert knowledge in digital employee experience platforms, automation, and security, with the ability to influence engineering practice and governance across the lane and beyond.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 6–8 years of relevant experience across digital workforce domains such as digital employee experience, automation, or security.
• Demonstrated ability to design cross-system architecture and set technical standards without formal people-management authority.
• Expert-level Microsoft 365 and Copilot administration knowledge, including enterprise governance.

Responsibilities

• Design deployment strategies that span multiple tools and set engineering standards for the Digital Workforce portfolio; manage moderate-complexity projects.
• Architect data pipelines and cross-system integrations spanning digital employee experience platforms and IT service management.
• Architect Microsoft Copilot and Microsoft 365 enablement at enterprise scale with governance and access-control design.
• Improve and scale the team’s evaluation standards and reference library for AI tools with autonomous decision-making.
• Lead threat modeling for the Digital Workforce tool portfolio with Security and Compliance partners.

Skills

Architectural design

Cross-tool integration

Mentoring engineers

Security & compliance

Education

Bachelor’s degree in a related field

Tools

Nexthink

Microsoft 365 Copilot

IT service management tooling

Data pipelines

Job description

JOB SUMMARY

The Staff Workforce Engineer is the senior individual contributor within the Workforce Engineering lane, setting engineering direction and technical standards for the Digital Workforce tool portfolio. Operating with high autonomy, the Staff Workforce Engineer designs deployment strategies that span multiple tools, architects digital employee experience and AI assistant integrations at enterprise scale, and mentors Workforce Engineers through the most complex architecture and evaluation decisions. This role is a technical multiplier for the lane — a recognized subject matter expert whose judgment shapes how First Tech evaluates, integrates, and secures the tools it puts in employees’ hands.

DESCRIPTION

The Staff Workforce Engineer is the senior individual contributor within the Workforce Engineering lane, setting engineering direction and technical standards for the Digital Workforce tool portfolio. Operating with high autonomy, the Staff Workforce Engineer designs deployment strategies that span multiple tools, architects digital employee experience and AI assistant integrations at enterprise scale, and mentors Workforce Engineers through the most complex architecture and evaluation decisions. This role is a technical multiplier for the lane — a recognized subject matter expert whose judgment shapes how First Tech evaluates, integrates, and secures the tools it puts in employees’ hands.

Essential Functions

• Design deployment strategies that span multiple tools and set engineering standards for the Digital Workforce tool portfolio; manage moderate-complexity projects and act autonomously on most technical decisions.
• Architect data pipelines and cross-system integrations spanning digital employee experience platforms, IT service management, and endpoint tooling; own integration strategy as the lane’s recognized subject matter expert.
• Architect Microsoft Copilot and Microsoft 365 enablement at enterprise scale, including governance and access-control design, drawing on expert-level administration knowledge of the AI assistant and Microsoft 365 ecosystem.
• Improve and scale the team’s technical evaluation standards and reference library for AI tools, taking on the most complex evaluation problems and weighing competing technical factors with full autonomy.
• Design technical evaluation frameworks for AI use cases entering the Digital Workforce pipeline; mentor Workforce Engineers through complex architecture and readiness decisions.
• Lead threat modeling for the Digital Workforce tool portfolio and partner with Information Security, Risk, and Vendor Management to ensure every deployment meets First Tech’s security and compliance requirements.
• Coordinate the technical activities of other Workforce Engineers on cross-tool initiatives, providing architectural guidance without formal people-management authority.
• Partner with the Workforce Experience and Workforce Enablement lanes at key evaluation and launch checkpoints, translating complex technical tradeoffs into terms that inform employee-need validation and launch readiness.
• Determines methods and procedures on new assignments; may coordinate the activities of other team members. Works highly independently, and coaches and delegates to others.
• Influences engineering practice and standards within the lane and, at times, across the Digital Workforce function; decisions carry short- to medium-term impact on the direction of the tool portfolio.

Education Qualifications & Skills

• Bachelor’s degree in a related field, or an equivalent combination of education and experience.
• 6–8 years of relevant experience, with deep expertise in at least two Digital Workforce–relevant domains (digital employee experience, Microsoft 365, automation, or security).
• Deep, hands‑on expertise in at least two of the following: digital employee experience platform architecture, the Microsoft 365 and Copilot ecosystem, automation and scripting, or security and compliance integration.
• Demonstrated ability to design cross-system architecture and set technical standards adopted by other engineers, without formal people‑management authority.
• Advanced experience with enterprise digital employee experience platforms (for example, Nexthink), including telemetry pipeline design and integration with IT service management and endpoint toolchains.
• Expert‑level Microsoft 365 and Copilot administration knowledge, including enterprise governance and access‑control design.
• Strong track record partnering with Information Security, Vendor Management, and cross‑functional stakeholders on complex, ambiguous technical evaluations.
• Effective mentor to less‑senior engineers on architecture and evaluation decisions; comfortable operating as an informal technical lead.

WORK ENVIRONMENT

This is a hybrid position. You may choose to work in‑office more often, or you may be required to work in‑office more than the minimum requirement based on business or department needs as communicated by your manager. When you are not working at a facility, you will work from a private designated area.

First Tech Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Who We Are

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

What makes First Tech different? Click here to learn more!

Employees Are Eligible For

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You’ll accrue up to 15 days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

First Tech is not currently offering Visa transfer/sponsorship for this position.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.