Staff Voice AI Engineer - Scale Distributed Systems

ServiceNow; San Diego (CA); On-site; USD 159,000 - 277,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Paid time away plan

Family leave programs

Job summary

ServiceNow in San Diego, CA is seeking an experienced Voice AI Engineer to design, implement, and scale the core Voice Platform, including Audio Acquisition, Conversation Management, and Speech Generation. You will work with product managers to understand customer use cases and build robust solutions across regions.

You will write clean, scalable code, participate in code reviews and testing, and contribute to SRE improvements.

Qualifications

• 8+ years of relevant industry experience.
• Hands-on in distributed Voice AI systems at scale.
• 4+ years building LLM-based applications (integration, not training).
• 4+ years development in Python, Golang, Java, or similar.
• 2+ years building agents and LLM-based experiences.
• Experience operating highly available distributed workloads on Kubernetes.
• Experience building compliant and secure software in regulated environments is an asset.
• Experience evaluating AI integrations for work processes.

Responsibilities

• Design, develop, and implement the core Voice Platform.
• Partner with product managers to understand customer use cases.
• Build and deploy large Voice AI distributed systems across regions.
• Write high-quality, scalable code with code reviews and tests.
• Improve SRE by turning ops use cases into tooling requirements.
• Mentor colleagues and promote knowledge sharing across Voice AI teams.

Skills

Distributed Voice AI systems

LLM-based applications

Python

Golang

Java

Prompt engineering

Kubernetes

DevOps practices

Security/compliance aware

AI tooling integration

Tools

Claude Code

Cursor

Windsurf

Job description

ServiceNow in San Diego, CA is seeking an experienced Voice AI Engineer to design, implement, and scale the core Voice Platform, including Audio Acquisition, Conversation Management, and Speech Generation. You will work with product managers to understand customer use cases and build robust solutions across regions.

You will write clean, scalable code, participate in code reviews and testing, and contribute to SRE improvements.