Director, UX Research (Fully Remote)

HighLevel; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

HighLevel, a remote-first AI-powered business operating system, seeks a Lead UX Researcher to guide a small senior team and set research direction for a global platform. You will remain hands-on on the company's highest-stakes studies, aligning leaders on a shared research agenda and building VOC programs with scale across teams.

The role requires 12+ years in UX research, 5+ years leading researchers, and a proven ability to influence product and business outcomes across a fast-growing SaaS

Qualifications

• 12+ years UX research experience.
• 5+ leading researchers.
• Strong mixed-methods research craft and executive communication.
• Proven influence on product and business outcomes.

Responsibilities

• Lead a small senior research team and set research direction for a global platform.
• Remain a hands-on practitioner on the company's highest-stakes studies.
• Align leaders on a shared research agenda and build VOC programs; scale research across teams via training and guardrails.

Skills

UX Research

Leadership

Mixed Methods

Executive Communication

Job description

• Lead a small senior research team and set research direction for a global platform.
• Remain a hands-on practitioner on the company's highest-stakes studies.
• Experience with AI-powered tools and B2B SaaS is highly valued.

What You’ll Do:

• Align leaders on a shared research agenda.
• Build Voice of the Customer programs and synthesize insight.
• Scale research across teams through training and guardrails.

What We Are Looking For:

• 12+ years UX research experience, 5+ leading researchers.
• Strong mixed-methods research craft and executive communication.
• Proven influence on product and business outcomes.

How You Work:

• Bring rigor to ambiguity without slowing teams down.
• Create impact by multiplying research capability.
• Build trust through warmth, candor, and accountability.

HighLevel

HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale their businesses. With over 2,000 team members across 10+ countries, it is a global, remote-first organization that values initiative, clarity and execution.