Staff Training & Development Lead

Neighborhood Assistance Corp. Of America; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision and dental PPO with 70%

401K

Job summary

The Neighborhood Assistance Corporation of America (NACA) seeks a Staff Trainer/Development to design and deliver comprehensive training for new hires and current staff across NACA’s offices nationwide. The role encompasses classroom and web-based sessions, developing manuals, worksheets, objectives and agendas, and acting as a subject matter expert under the direction of senior management.

You will mentor, observe, provide feedback, maintain learner records, update curricula to reflect

Qualifications

• B.A./B.S. preferred; HS diploma required.
• Three+ years of training experience; mortgage/real estate knowledge preferred.
• MLO license preferred; strong supervisory skills beneficial.
• Excellent communication, organizational and problem-solving abilities.

Responsibilities

• Plan, conduct, coordinate and implement a comprehensive training program for the staff.
• Resource for counselors seeking or needing additional training.
• Deliver training via webinars, in-person, mentoring and other formats.
• Learn internal systems and processes to answer underwriting questions.
• Design and update training materials including manuals, procedures and assessments.
• Collaborate with departments to determine training needs and improve customer service.

Skills

Communication

Professional Skills

Leadership

Customer Service

Computer Skills

Mission Driven

Education

B.A. or B.S. – Preferred

High School Graduate or Equivalency – Required

Mortgage/Real Estate Courses – Highly Preferred

Job description

The Neighborhood Assistance Corporation of America (NACA) seeks a Staff Trainer/Development to design and deliver comprehensive training for new hires and current staff across NACA’s offices nationwide. The role encompasses classroom and web-based sessions, developing manuals, worksheets, objectives and agendas, and acting as a subject matter expert under the direction of senior management.

You will mentor, observe, provide feedback, maintain learner records, update curricula to reflect