Senior Engineering Manager, AI-Driven CXI

Databricks Inc.; San Francisco, Mountain View (CA, CA); On-site; USD 222,000 - 312,600; Full time

Benefits offered by this job

Comprehensive benefits

Inclusive company culture

Job summary

A leading data and AI company in San Francisco seeks a Senior Engineering Manager for Customer Experience Intelligence. This high-impact role involves shaping AI-driven customer and support experiences at scale. You'll lead a team in building systems that improve customer interactions and satisfaction while utilizing data for actionable insights. Candidates should have a BS in Computer Science, extensive experience in customer-facing tools, and proven leadership in engineering teams. Competitive pay range of $222,000 — $312,600 annually.

Qualifications

• 10+ years of experience building and operating workflows and support tools.
• 5+ years of experience leading engineering teams.
• Demonstrated experience delivering AI or automation-enabled systems.
• Excellent written and verbal skills.

Responsibilities

• Own the entire portfolio across customer self-service and support workflows.
• Deliver a sequenced, outcome-driven roadmap.
• Collaborate with Tech Leads on explainability and observability.
• Drive governance to eliminate duplication and conflicting sources.

Skills

Building customer-facing workflows

Leadership of engineering teams

AI and automation systems experience

Influencing across multiple organizations

Excellent communication skills

Education

BS or higher degree in Computer Science or related field

Job description

A leading data and AI company in San Francisco seeks a Senior Engineering Manager for Customer Experience Intelligence. This high-impact role involves shaping AI-driven customer and support experiences at scale. You'll lead a team in building systems that improve customer interactions and satisfaction while utilizing data for actionable insights. Candidates should have a BS in Computer Science, extensive experience in customer-facing tools, and proven leadership in engineering teams. Competitive pay range of $222,000 — $312,600 annually.