Staff Program Manager - Customer Success & Ops

Intuit; San Diego (CA); On-site; USD 150,000 - 203,000; Full time

Job summary

Intuit is seeking a Staff Program Manager to design and run cross-functional programs supporting our global customer base. You will coordinate work across product, operations, and GTM teams, translating strategy into executable programs with clear milestones, ownership, and success metrics.

The role emphasizes strong operational fundamentals, effective communication, and the ability to manage multiple workstreams.

Qualifications

• 7+ years of cross-functional program leadership in SaaS/tech.
• Ability to design and run cross-functional programs.
• Strong program management fundamentals including planning and risk management.
• Data-driven mindset for informing decisions and communicating progress.

Responsibilities

• Design and launch cross-functional programs with clear scope, milestones, ownership, and success metrics.
• Coordinate day-to-day execution by organizing workstreams and maintaining operating rhythms.
• Track progress, manage dependencies and risks, using data to deliver measurable results.
• Partner with product, engineering, marketing, and operations to align priorities and move work forward.
• Deliver concise, stakeholder-focused updates outlining status, risks, decisions, and next steps.
• Identify trade-offs, prepare recommendations, and escalate issues with context and data.
• Anticipate challenges and continuously improve processes to boost efficiency and impact.

Skills

Cross-functional leadership

Program management

Stakeholder communication

Data-driven decisions

Ambiguity handling

Executive reporting

Strategic thinking

Job description

Intuit is seeking a Staff Program Manager to design and run cross-functional programs supporting our global customer base. You will coordinate work across product, operations, and GTM teams, translating strategy into executable programs with clear milestones, ownership, and success metrics.

The role emphasizes strong operational fundamentals, effective communication, and the ability to manage multiple workstreams.