Principal PM, Customer Success: Build & Scale Programs

Intuit Inc.; San Francisco (CA); On-site; USD 194,000 - 262,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit Inc. in San Francisco is seeking a Principal Program Manager to join the Customer Success team. This high-impact role is for a builder and craftsperson who can translate vision into a blueprint, assemble the right team, and drive execution from zero to high performance.

You will shape strategy, launch multi-org programs, organize teams around work, and deliver with precision. Expect regular collaboration with executives, tough prioritization, and storytelling to secure buy-in while

Qualifications

• 10+ years of experience leading complex, cross-functional SaaS programs.
• Ability to design programs, teams, and processes from ambiguity to outcomes.
• Strong execution tracking and governance expertise.
• Excellent communication with senior leadership.
• Customer success oriented with measurable impact.

Responsibilities

• Architect from the Ground Up: Design, structure, and launch multi-org programs from inception to execution, ensuring every piece of the work is owned, sequenced, and connected to our GBSG strategic objectives.
• Organize and Mobilize: Build the right team for the work, instill operational discipline, and establish clear roles, accountability, and workflows that keep everyone aligned and moving fast.
• Execute Flawlessly: Drive execution with precision, using metrics, principles, and risk mitigation strategies to ensure the work stays on track and delivers measurable business outcomes for our global customers.
• Strategic Storytelling and Influence: Tie GBSG business unit, portfolio, and program strategies together into a cohesive narrative. Use influence and data to drive alignment and buy-in at all levels.
• Partner with Senior Leadership: Engage regularly with executives to align on priorities, present progress and recommendations, and gain their trust and sponsorship quickly.
• Prioritize with Rigor: Identify the highest-impact initiatives, manage trade-offs, and escalate key decisions with clear recommendations and rationale.
• Communicate for Impact: Deliver crisp, relevant updates to diverse audiences: from front-line managers to senior executives, ensuring clarity on strategy, execution status, and next steps.
• Resolve and Adapt: Anticipate challenges, navigate competing interests, and adjust course quickly while keeping teams motivated and focused.

Skills

Cross-functional leadership

Program design

Data-driven decisions

Job description

Intuit Inc. in San Francisco is seeking a Principal Program Manager to join the Customer Success team. This high-impact role is for a builder and craftsperson who can translate vision into a blueprint, assemble the right team, and drive execution from zero to high performance.

You will shape strategy, launch multi-org programs, organize teams around work, and deliver with precision. Expect regular collaboration with executives, tough prioritization, and storytelling to secure buy-in while