Staff Programs Lead – Customer Success

Intuit Inc.; United States; On-site; USD 150,000 - 203,000; Full time

Job summary

Intuit Inc. is seeking a Staff Program Manager on the Customer Success team to design and run cross-functional programs that support our global customer base.

This role requires turning complex ideas into clear, actionable programs and coordinating work across product, operations, and go-to-market teams. You will track progress, surface risks, present updates to senior leaders, and ensure programs move forward with measurable outcomes.

Qualifications

• 7+ years of experience supporting or leading cross-functional programs in a SaaS or technology environment.
• Experience working in ambiguous problem spaces and helping bring structure, clarity, and momentum to new initiatives.
• Strong program management fundamentals, including planning, execution tracking, risk management, and stakeholder coordination.
• Data-driven mindset with the ability to use metrics to inform decisions and communicate progress and risks.
• Comfortable managing up and across teams, with experience presenting updates and recommendations to senior stakeholders.
• Ability to operate at both the strategic level and the tactical level, driving day-to-day execution.
• Clear, effective communicator across written and verbal formats.
• Strong collaborator who can influence without authority and build trust across teams.
• Passion for customer success and delivering real, measurable impact.

Responsibilities

• Program Design & Launch: Support the design and launch of cross-functional programs, helping define scope, milestones, ownership, and success metrics aligned to Customer Success and GBSG goals.
• Coordinate & Execute: Drive day-to-day execution by organizing workstreams, maintaining operating rhythms, and ensuring teams stay aligned, informed, and unblocked.
• Operational Excellence: Track progress, manage dependencies and risks, and use data to keep programs on track and delivering measurable results for customers.
• Stakeholder Partnership: Partner with product, engineering, marketing, and operations teams to align priorities, clarify expectations, and move work forward.
• Clear Communication: Deliver concise, relevant updates to stakeholders, clearly outlining status, risks, decisions needed, and next steps.
• Decision Support: Help identify trade-offs, prepare recommendations, and escal…
• Adapt & Improve: Anticipate challenges, adjust plans as needed, and continuously improve processes to increase team efficiency and program impact.

Skills

Cross-functional leadership

Program management

Data-driven decisions

Stakeholder communication

Strategic thinking

Executive presentation

Collaboration

Customer focus

Delivery excellence

Job description

Intuit Inc. is seeking a Staff Program Manager on the Customer Success team to design and run cross-functional programs that support our global customer base.

This role requires turning complex ideas into clear, actionable programs and coordinating work across product, operations, and go-to-market teams. You will track progress, surface risks, present updates to senior leaders, and ensure programs move forward with measurable outcomes.