Staff Product Operations Manager

Socure; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Remote work with flexible schedule

Professional development opportunities

Job summary

Socure is seeking a Product Operations professional to own dashboards, reporting, and repeatable processes that connect strategy with day-to-day execution. The role sits in a hybrid/remote model supporting multiple embedded product teams and central BI efforts.

The ideal candidate has 6+ years in Product Operations or related roles, strong analytical and documentation skills, and comfort driving governance across pods. This position offers wide autonomy in a fast-moving fintech environment.

Qualifications

• 6+ years in Product Operations, Business/Sales Operations, or Product Analyst/Management roles, ideally in product or engineering environments.
• Excellent documentation and communication skills; ability to connect strategy to execution.
• Generalist mindset with comfort moving between configuration, process design, and data/reporting work.
• Experience building dashboards/reports in BI tools or spreadsheets; familiarity with CRM data is a plus.

Responsibilities

• Build and maintain dashboards and reports for leadership and embedded product teams.
• Define and track planning cadences, roadmap reviews, and quarterly/annual planning.
• Document repeatable processes for intake, prioritization, and roadmap reviews.
• Facilitate cross-functional handoffs between Product, Engineering, Design, and GTM.
• Translate high-level strategy into concrete, trackable roadmaps and planning cycles.

Skills

Dashboard building

Data analysis

Cross-functional communication

Analytical thinking

Process design

Tools

Tableau

Looker

Google Sheets

Excel

Salesforce (CRM)

SQL

Job description

• Product Operations exists to give product teams the systems, data, and processes they need to plan, prioritize, and deliver well — the same way Sales Ops supports Sales or DevOps supports Engineering
• This role sits at the center of that discipline, contributing to three core areas: the reporting and analytics that give everyone visibility into what’s happening, the process that makes planning and delivery repeatable instead of reinvented pod by pod, and the ongoing work of keeping strategy and execution connected as priorities shift
• We run Product Operations as a hybrid centralized/embedded model: some Product Ops work sits centrally and serves every product team consistently, while other Product Ops work sits embedded inside individual product lines, close to their day-to-day priorities
• This role sits in the centralized hub — you’re the shared systems, process, and reporting engine that every embedded product manager and product ops partner relies on, rather than being dedicated to any single product line
• We’re a small team, so this role is intentionally broad
• At larger companies, “owns the tools,” “owns the reporting,” and “owns the process” are sometimes split into two or three separate roles
• Here, one person does all of it, with the flexibility to shift emphasis as priorities and team size change over time
• Build and maintain the dashboards and reports that give leadership and embedded product teams a reliable view of roadmap status, delivery progress, and portfolio health
• Define and track core product operations metrics (e.g., cycle time, roadmap adherence, planning hygiene, tool adoption)
• Centralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team to enable deeper insights and faster decision making for the Product Team
• Partner with Finance, Sales/RevOps, and Engineering to bring commercial and delivery data (e.g., CRM/ARR data) into product prioritization and reporting
• Support recurring reporting cadences — business reviews, quarterly/annual planning, board updates — with clean, trusted data
• Monitor data quality and drive hygiene standards across the systems that feed reporting
• Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews — so teams have a consistent way of working instead of reinventing it pod by pod
• Identify friction points and manual, duplicative work in the product development lifecycle, and fix them — through better process, automation, or tooling
• Build templates, playbooks, and checklists (e.g., for feature intake, roadmap reviews, launch readiness) that save product managers time and reduce administrative burden
• Act as the go-to resource for product managers and embedded product ops partners on how to use shared tools and processes effectively — training, office hours, documentation
• Facilitate cross-functional handoffs between Product, Engineering, Design, and GTM so work moves smoothly instead of stalling on a handoff
• Continuously look for opportunities to standardize process across pods while leaving room for the flexibility each team actually needs
• Partner with product leadership to translate high-level strategy and company priorities into a concrete, trackable roadmap and planning cadence
• Run the rhythm of planning — quarterly/annual planning cycles, roadmap reviews, and business reviews — that keeps execution connected to strategy as priorities shift
• Monitor progress against strategic priorities and flag early when day-to-day execution is drifting from what leadership actually intended
• Support trade-off and prioritization conversations when competing asks conflict with stated strategic priorities, so decisions get made deliberately rather than by default
• Make sure work happening inside individual pods visibly ladders up to company-level strategic themes, not just local priorities
• Close the loop after major planning moments — make sure decisions made in a review actually get reflected in the systems everyone works from day to day
• What Success Looks Like:
• Product teams and Leadership trust the systems and data they’re working from
• Leadership can get a reliable answer about roadmap and delivery status without a scramble
• Tooling stays consistent and well-governed instead of fragmenting pod by pod
• Planning cycles run on schedule, supported by clean data rather than last-minute reconciliation
• Teams spend less time on manual coordination and administrative busywork, and more time making strategic decisions
• Roadmap execution visibly ladders up to strategic priorities — and when it drifts, that gets caught and surfaced early, not discovered at quarter-end
• Cross-functional handoffs happen through defined, repeatable processes instead of ad hoc effort every time
• System and reporting knowledge is documented and shared, not held by one person
• Why This Role Matters:
• Product teams move faster and make better decisions when the systems, process, and data behind their work are trustworthy
• Without a dedicated owner, strategy and execution tend to drift apart — teams stay busy, but on priorities that no longer reflect what leadership actually needs
• In a centralized/embedded Product Ops model, this role is the connective tissue: it’s why a PM on any pod can trust the roadmap data, why a planning decision made in a leadership review actually shows up in what gets built next sprint, and why leadership can get a straight answer about where things stand
• As the team is growing, this role will be focused less on Systems & Tools; and more on Process enforcement, and Data & Analytics

Benefits

• Health: Comprehensive medical coverage, including vision, dental, and FSA
• Parental Leave: Generous leave allowance for
  parents-to-be
• 401k: Pre-tax savings for retirement
• Life Insurance: Protect your family in
  case of emergency
• PTO: Take as much time as you need,
  when you need it
• 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
• WFH Allowance: Generous reimbursement program to maximize your WFH setup
• Deskpass: Work in an office environment whenever you feel the need
• Mental Health Provider: Connect with clinicians when you need it
• Learning & Development: Self-education allowance & free career coaching
• Employee Assistance Program “EAP”: Lifestyle resources available as well as additional mental health resources
• Fertility Provider: Family planning solutions for those interested
• Personal Legal Support: Significant discounts with RocketLawyer

Ability to work autonomously on a small, fast-moving team where priorities shiftComfort building dashboards and reports (in the PPM tool itself, Tableau, Looker, or Google Sheets/Excel); SQL is a plusExcellent documentation and communication skills — you’re the connective tissue between central leadership and embedded product teamsA generalist mindset and genuine comfort moving between technical configuration, process design, and data/reporting work in the same weekStrong analytical skills — able to turn messy or scattered data into something people can act on6+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, ideally supporting or working inside of a product or engineering organizationComfort facilitating conversations where strategic priorities and day-to-day execution are in tension, and helping stakeholders land on a decisionExperience designing and documenting repeatable processes — intake, prioritization, planning cadences — rather than just running an existing oneUse of LLM-based tools (e.g. Claude, ChatGPT, Perplexity, etc.) to augment and optimize job and role-related workflows, dashboards, research, etcA bias toward noticing inefficiency and fixing it, even when it falls outside the “official” scope of the roleExperience operating inside a centralized or hybrid Product Ops model, supporting multiple embedded product teams or podsExperience facilitating OKR or strategic-planning cadences and connecting them to roadmap executionWorking knowledge of PDLC and SDLC processes — roadmaps, backlogs, sprints, and prioritization frameworks (e.g., RICE, WSJF), different types of launch and product profiles (0-1 products, mature products, etc) and the PDLC process to support themExperience with CRM (e.g., Salesforce) or CRM-to-PPM integrations feeding commercial data into prioritizationBackground in process improvement (e.g., Lean, Six Sigma, or similar) is a plus, though not requiredExperience in SaaS, fintech, or another regulated technology environmentAPI or scripting experience (REST APIs, Zapier, or similar) for lightweight integrations and automationExperience supporting company-wide planning cycles — annual/quarterly planning, OKRs, board-level reporting