Staff Product Manager, KYC & Onboarding Platform

Twilio Inc.; Oregon; Hybrid; USD 199,000 - 249,000; Full time

Benefits offered by this job

Health care

401(k)

Paid sick time

Paid personal time off

Parental leave

Job summary

Twilio is hiring a Staff Product Manager for the Onboarding and Compliance team, focusing on Trust Hub, our KYC platform that enables access to Twilio’s APIs. You’ll own end-to-end products and drive streamlined registration experiences while maintaining top-tier KYC standards.

The role requires 8+ years in product management for SaaS/IaaS/PaaS, strong analytics, and excellent stakeholder management. Remote-first with US-based flexibility and travel as needed.

Qualifications

• 8+ years of experience in product management in SaaS, IaaS or PaaS.
• Proven track record of leading successful product launches and driving product strategies.
• Ability to use quantitative and qualitative data to inform decisions and drive outcomes.
• Excellent communication and interpersonal skills to influence stakeholders at all levels.
• Strong technical, analytical, and UI/UX understanding and the ability to dive deep while keeping big picture goals in mind.
• Initiative, ownership and accountability to manage ambiguous priorities and drive initiatives.

Responsibilities

• Develop and communicate the product vision, strategy and roadmap aligned with company goals.
• Lead cross-functional teams to plan design, develop and launch products.
• Translate customer needs into product requirements and user stories.
• Define metrics to evaluate product performance and inform decisions.

Skills

Product leadership

Analytical thinking

Cross-functional collaboration

Communication

UI/UX understanding

Education

Bachelor in Computer Science, Engineering, or equivalent

Tools

APIs

Job description

Twilio is hiring a Staff Product Manager for the Onboarding and Compliance team, focusing on Trust Hub, our KYC platform that enables access to Twilio’s APIs. You’ll own end-to-end products and drive streamlined registration experiences while maintaining top-tier KYC standards.

The role requires 8+ years in product management for SaaS/IaaS/PaaS, strong analytics, and excellent stakeholder management. Remote-first with US-based flexibility and travel as needed.