Staff Product Manager, Developer Experience (Observability)

CVS Health; Florida; On-site; USD 130,000 - 261,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity awards program

Bonus and incentives

Job summary

CVS Health is seeking a Staff ISTS Product, Developer Experience to lead product strategy, roadmap and backlog for the Enterprise Observability Platform. You will collaborate with senior engineering leaders to reduce onboarding friction, improve telemetry use, and boost platform adoption, reliability, and time to value.

This role operates as a senior individual contributor, shaping decisions across multiple teams, aligning priorities, and strengthening product awareness, governance, and

Qualifications

• Bachelor’s degree in Business, Technology, Computer Science, Engineering, or equivalent work experience.
• Master’s degree is preferred and/ or Certified Product Manager (CPM), Certified Scrum Product Owner are preferred.
• 8+ years of experience in Product Management, Technical Product Management, or a closely related product role.
• 7+ years of demonstrated experience defining product strategy, outcomes, roadmaps, and backlog priorities for a technically complex platform or shared enterprise capability.
• 7+ years of experience partnering with senior engineers and architects in agile or iterative development environments by understanding and translating platform architecture, telemetry and data‑flow concepts, operational constraints, dependencies, and technical tradeoffs into product decisions.
• 7+ years of experience conducting discovery with technical users and business stakeholders, translating business needs, user feedback, and technical constraints into clear product priorities, identify workflow and adoption friction, validate proposed capabilities, and identifying platform‑product opportunities based on evidence.
• 7+ years of experience defining and using product and operational measures, including adoption, active use, onboarding completion or time to value, workflow effectiveness, service health, reliability, support demand, and customer feedback, to guide product direction and support internal product awareness, enablement, adoption, and stakeholder engagement.
• 7+ years of experience of strong written, verbal, and visual communication skills, including the ability to confidently translate technical complexity for executive and non‑technical audiences and communicate product rationale clearly to engineers.
• 7+ years of experience demonstrated ability to operate effectively as a senior individual contributor and align engineering, cloud and platform, operations, security, compliance, adjacent product teams, and senior stakeholders around shared outcomes, boundaries, sequencing, and decisions in an enterprise‑scale organization.

Responsibilities

• Backlog Ownership and Roadmap Strategy: Oversees backlog direction across multiple teams or a significant product domain, ensuring priorities align with the overall product vision, technical strategy, and business goals.
• Stakeholder Alignment with Engineering: Aligns multiple teams and stakeholder groups around product vision, priorities, and execution plans.
• Technical Fluency and Platform Partnership: Engages deeply in technical discussions with senior engineers and architects and understands platform and developer‑facing product decisions.
• Execution, Delivery, and Operating Scale: Drives strong execution across initiatives, improves planning and delivery practices, defines readiness and adoption criteria.
• Customer Empathy and Validation: Advocates for developers, platform teams, SREs, and operational users by understanding pain points and needs.
• Strategic Influence and Product Evangelism: Contributes to the product domain vision and adoption strategy across the organization.
• Sustainability and Compliance: Partners with Engineering, Security, Compliance, Legal, and Infrastructure to support resilience, security, and lifecycle management.

Skills

Product Management

Technical Product Management

Platform knowledge

Telemetry concepts

Stakeholder management

Communication skills

Cross-team collaboration

Leadership without authority

OpenTelemetry

Kubernetes

Cloud platforms

Education

Bachelor’s degree

Master’s degree preferred

CPM / CSPO preferred

Tools

OpenTelemetry

Kubernetes

Cloud platforms

Job description

CVS Health is seeking a Staff ISTS Product, Developer Experience to lead product strategy, roadmap and backlog for the Enterprise Observability Platform. You will collaborate with senior engineering leaders to reduce onboarding friction, improve telemetry use, and boost platform adoption, reliability, and time to value.

This role operates as a senior individual contributor, shaping decisions across multiple teams, aligning priorities, and strengthening product awareness, governance, and