Staff Product Designer: AI-Driven SaaS Journeys

Vendelux; New York (NY); Sur place; USD 130 000 - 190 000; Plein temps

Avantages offerts par ce poste

Competitive base salary and bonus

Equity

Healthcare covering medical, dental, &

401(k)

Catered lunch every day in our NYC办公室

Unlimited PTO plus two company-wide…

Résumé du poste

Vendelux is building the category-defining platform for event marketing intelligence. We seek a Staff Product Designer to own the customer journey from first login to daily use, shaping how our product and AI-powered workflows drive value.

You will collaborate with engineering, Customer Success and go-to-market teams, delivering onboarding, core workflows, and self-serve experiences across web and mobile in a fast-paced, AI-forward environment in NYC.

Qualifications

• 8+ years of experience in product design, UX/UI design or a similar role.
• A portfolio of features you designed that shipped to production.
• Experience owning a full product area or customer journey.
• Strong UX and UI skills, with experience designing complete user journeys in a SaaS product.
• Hands-on experience prototyping with AI tools such as Claude.
• Experience designing both conversational or AI interfaces and traditional SaaS interfaces.
• Experience designing for web and mobile apps.
• Track record of leading product initiatives across design, engineering and customer-facing teams.
• A product-minded designer who thinks from the customer's point of view at every step.
• Energized by owning outcomes and seeing your work in customers' hands.
• Highly collaborative, at home working with engineers, Customer Success, sales and founders.
• Enjoys getting close to customers and the teams who support them.
• Excited by new AI interfaces, with a clear view of which tools and workflows work best today.
• Puts usability and functionality first, with a strong eye for visual quality.
• Comfortable bringing structure to ambiguity in a fast-moving environment.
• A seasoned designer who has built and shipped product at a fast pace and enjoys raising the bar for the team.
• Experience designing help center or knowledge base experiences
• Experience designing self-serve products for small and mid-sized business customers

Responsabilités

• Own the customer journey across web and mobile, from first login through daily use and inviting teammates, and remove the dead ends along the way.
• Take features from customer problem through design, build and release.
• Redesign onboarding so new customers reach their first moment of value quickly, with the full flow inside the product.
• Improve the usability of the core workflows customers rely on every day, such as campaign setup.
• Work side by side with engineers on web and mobile to implement and ship your designs.
• Partner with Customer Success and go-to-market teams to find where customers get confused and turn those patterns into product fixes.
• Lead the initiative to make customer onboarding self-serve, including a help center where customers and internal teams can find answers.
• Design self-serve experiences that let smaller customers succeed without hands-on support.
• Design for both AI and chat-based interfaces and traditional SaaS interfaces, so every customer has a path that works for them.
• Set best practices for AI-driven prototyping and for how prototypes move into development across product and engineering.

Connaissances

Product design leadership

UX/UI design

AI prototyping (Claude)

User journey design

Cross-functional teamwork

Outils

Claude

Description du poste

Vendelux is building the category-defining platform for event marketing intelligence. We seek a Staff Product Designer to own the customer journey from first login to daily use, shaping how our product and AI-powered workflows drive value.

You will collaborate with engineering, Customer Success and go-to-market teams, delivering onboarding, core workflows, and self-serve experiences across web and mobile in a fast-paced, AI-forward environment in NYC.