Staff Product Designer

twinhealth; United States; Remote; USD 190,000 - 210,000; Full time

Benefits offered by this job

Equity participation

Unlimited vacation

Parental leave

Medical, dental, and vision coverage

Family coverage

HSA and FSA options

401(k) plan

Remote-friendly for US-based

Job summary

TwinHealth is hiring a senior design leader to shape end-to-end experiences for a digital care program. You will guide discovery through enrollment and first use, blending service design, research, and visual craft across digital and physical interactions.

The role requires strong experience in consumer enrollment, digital healthcare, and hybrid design across web and mobile, with a track record of persuasive copy and cross-functional collaboration. Remote-friendly for US-based applicants.

Qualifications

• 8+ years in UX or product design with strong visual craft.
• Experience conducting user research and creating personas.
• Background in consumer enrollment, digital healthcare, or premium commerce and unboxing experiences.
• Strong responsive web and native mobile design skills connecting interface steps to real-world actions.
• Clear written and visual communication; able to explain design decisions and write user-focused copy.

Responsibilities

• Research and define member personas, barriers, and value propositions to inform program experiences.
• Map enrollment journeys from discovery through active participation.
• Design connected digital and physical touchpoints, including shipment tracking, kit unboxing, sensor setup, and scheduling an initial virtual care appointment.
• Create refined websites, landing pages, and enrollment materials that clearly explain the offering and build trust.
• Collaborate with marketing, hardware and logistics, clinical operations, product, and engineering to align the experience with operational needs.
• Present research-backed design decisions and build alignment across teams without formal authority.

Skills

UX design

Product design

User research

Portfolio

Education

Bachelor's degree in design / related field

Job description

Role overview

Shape the end-to-end experience that introduces people to a digital care program and guides them from discovery through enrollment and first use. This senior design role combines service design, research, and polished visual execution across digital products and real-world steps such as receiving health devices and connecting them.

Responsibilities

• Research and define member personas, barriers, and value propositions to inform program-specific experiences.
• Map tailored enrollment journeys from initial discovery through active participation.
• Design connected digital and physical touchpoints, including shipment tracking, kit unboxing, sensor setup, and scheduling an initial virtual care appointment.
• Create refined websites, landing pages, and enrollment materials that clearly explain the offering and build trust.
• Work with marketing, hardware and logistics, clinical operations, product, and engineering to align the experience with operational needs.
• Present research-backed design decisions and build alignment across teams without relying on formal authority.

Requirements

• Eight or more years of UX or product design experience, with a portfolio demonstrating strong visual craft and complex journey design across digital and physical interactions.
• Experience conducting user research, defining useful personas, and translating findings into effective product flows.
• Background designing consumer enrollment, digital healthcare, or premium commerce and unboxing experiences.
• Strong responsive web and native mobile design skills, including flows that connect interface steps to real-world actions such as pairing sensors.
• Clear written, verbal, and visual communication; able to explain design decisions and write persuasive, user-focused interface copy.
• Bachelor’s degree in design, service design, HCI, or a related field; authorization to work for any U.S. employer.

Nice to have

• Experience with hardware and software integrations or logistical workflows such as shipment tracking and appointment routing.

Benefits and work setup

Remote opportunity for U.S.-based applicants. The listed annual salary range is $190,000–$210,000. Benefits described include equity participation, manager-approved unlimited vacation, paid parental leave, employer-sponsored medical, dental, and vision coverage, family coverage, HSA and FSA options, and a 401(k) plan.