Senior Product Designer, Complex Care

Spring Health; Seattle (WA); Hybrid; USD 150,000 - 202,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits start

One Medical accounts

HSA and FSA plans; Spring contributes

401(k) match up to 2%

No-cost visits to Spring Health team

Paid time off and holidays

Parental leave after 6 months tenure

Noom access

Fertility care support with $4,000

Wellhub subscription

BrightHorizons sponsorship

Professional development reimbursement

Donation matching $200

Job summary

Spring Health is seeking a Senior Product Designer for Complex Care to elevate member and provider experiences with strong design craft and measurable impact.

You will design for complex care members and providers, applying a visual design perspective, collaborating with Product and Engineering, and delivering polished, production-ready designs that drive measurable outcomes. The role is hybrid in Seattle with in-office 2–3 days per week.

Qualifications

• 5+ years designing digital products with a track record of shipping high-quality user experiences.
• Portfolio demonstrating strong visual design, attention to detail, and refined design sensibility.
• Cross-functional collaboration with Product Management and Engineering.
• Strong communication skills and ability to articulate design decisions clearly.
• Comfort moving fast in an iterative, product-driven environment.
• Expertise in visual design, interaction design and overall user experience.
• Experience with design systems.

Responsibilities

• Design elegant, intuitive product experiences for complex care members and providers.
• Apply a strong visual design point of view to improve look, feel, and usability.
• Partner with your pod to identify user problems, understand needs, and translate them into clear solutions.
• Deliver polished, production-ready designs that balance craft with speed.
• Collaborate cross-functionally to validate what to build and ensure solutions drive measurable impact.
• Iterate on shipped experiences to continuously raise design quality with attention to detail.
• Contribute to and evolve the design system to support consistency, scalability, and quality.
• Communicate design decisions and rationale using high-quality artifacts and presentations.
• Use empathy, curiosity, and design instincts to create experiences that feel simple, thoughtful, and human

Skills

Visual design

Interaction design

User experience

Communication

Empathy

Design systems

Figma

Prototyping

Collaboration

Decision making

Tools

Figma

Prototyping

Job description

Senior Product Designer, Complex Care will help elevate member and provider experiences for complex care through strong design craft and measurable impact.

Responsibilities

• Design elegant, intuitive, high-quality product experiences for complex care members and providers
• Apply a strong visual design point of view to improve look, feel, and usability
• Partner with your pod to identify user problems, understand needs, and translate them into clear solutions
• Deliver polished, production-ready designs that balance craft with speed
• Collaborate cross-functionally to validate what to build and ensure solutions drive measurable impact
• Iterate on shipped experiences to continuously raise design quality with attention to detail
• Contribute to and evolve the design system to support consistency, scalability, and quality
• Communicate design decisions and rationale using high-quality artifacts and presentations
• Use empathy, curiosity, and design instincts to create experiences that feel simple, thoughtful, and human

Requirements

• 5+ years designing digital products with a track record of shipping high-quality user experiences
• Portfolio showing strong visual design, attention to detail, and refined design sensibility
• Cross-functional experience with Product Management and Engineering to bring ideas to life quickly
• Strong communication skills and ability to articulate design decisions clearly
• Comfort moving fast without sacrificing quality in an iterative, product-driven environment
• High bar for visual design, interaction design, and overall user experience
• Ability to use data and feedback to inform decisions while maintaining strong design judgmentExperience working with and contributing to design systems
• Expertise with Figma, prototyping, and working with AI in the design process
• Deep care for craft and details, with a focus on creating experiences that are simple, beautiful, and well-considered
• Empathetic, thoughtful, and curious approach; understands the product can impact real lives and puts users first, aligned with Spring Health’s values

Technologies

• Figma
• Prototyping

Hybrid Role / Location / Travel

• Hybrid role in a Hub City: New York, San Francisco, or Seattle
• In-office expectation: 2–3 days per week
• Must be based in the NYC, San Francisco, or Seattle metro areas or able to relocate independently within 90 days of start date
• Occasional travel required for team on-sites

What Success Looks Like

• Business metrics: drive improvements in conversion, engagement, and retention across key complex care journeys
• Design metrics: maintain or increase the Member Experience high SUS
• Elevated product quality: noticeable improvements in visual design, usability, and overall product polish
• Speed with craft: consistently deliver high-quality work quickly, balancing iteration with strong attention to detail

Nice to Have

• Experience in specialty care or mental health space
• Experience working on enterprise software or complex workflows
• Experience ideating, prototyping, and shipping with AI tools

Benefits

• Health, Dental, Vision benefits starting on your first day at Spring Health
• Access to One Medical accounts
• HSA and FSA plans available; Spring contributes up to $1K for HSAs depending on plan type
• Employer-sponsored 401(k) match up to 2%
• Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off: vacation, sick leave, and company holidays
• At 6 months tenure: parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom weight management program (psychology-based and tailored to goals)
• Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses
• Access to Wellhub subscription for fitness, mindfulness, nutrition, and sleep options
• Access to BrightHorizons for sponsored child care, back-up care, and elder care
• Up to $1,000 professional development reimbursement per year
• $200 per year donation matching to support favorite causes

Compensation

• USD 150,000 - 202.4K per year

Location: Seattle, WA (hybrid)

Reporting to: Director of Product Design, Member Growth