Principal Product Manager, Member Experience

Teladoc; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Teladoc is seeking a senior product leader to own the consumer-facing member experience across the entire care journey—from discovery to follow-up. This hands-on role turns ambiguous problems into clear plans and collaborates with design, engineering, data, clinical, operations, and marketing in a regulated healthcare setting.

You will lead multi-year roadmaps, map end-to-end journeys, and ensure a high-quality member experience through data-driven decisions and cross-functional alignment.

Qualifications

• 12+ years of senior product management experience with consumer products at scale.
• Experience owning a consumer product from ambiguous opportunities to measurable adoption.
• Strong onboarding, activation, engagement, retention, and multi-step journeys.
• Product analytics skills, including SQL and analytics tools; ability to combine quantitative and qualitative evidence.
• Technical fluency with applications, APIs, data flows, and system dependencies.

Responsibilities

• Set a multi-year product vision and roadmap, making trade-offs to focus on member value.
• Map end-to-end journeys and translate cross-cutting needs into clear requirements and shared direction.
• Work closely with design on concepts, reviews, and interaction details, maintaining a high bar for the overall experience.
• Use research, behavioral data, and experiments to guide decisions; define success measures and counter-metrics for activation, engagement, retention, and member value.
• Lead initiatives from scoping and prototyping through launch and iteration, adjusting course when evidence calls for it.
• Communicate product choices and uncertainty to executives and delivery partners, and mentor other product managers.

Skills

Senior product management

Consumer product ownership

Systems thinking

Tools

SQL

Analytics tools

Job description

Role overview

Own the vision and strategy for a consumer-facing member experience across the full care journey, from discovering available care through receiving it and following up. This senior, hands-on product role turns complex, ambiguous problems into clear plans and works across design, engineering, data, clinical, operations, and marketing in a regulated healthcare setting.

Responsibilities

• Set a multi-year product vision and roadmap, making trade-offs to focus on member value.
• Map end-to-end journeys and translate cross-cutting needs into clear requirements and shared direction.
• Work closely with design on concepts, reviews, and interaction details, maintaining a high bar for the overall experience.
• Use research, behavioral data, and experiments to guide decisions; define success measures and counter-metrics for activation, engagement, retention, and member value.
• Lead initiatives from scoping and prototyping through launch and iteration, adjusting course when evidence calls for it.
• Communicate product choices and uncertainty to executives and delivery partners, and mentor other product managers.

Requirements

• 12+ years of senior product management experience with consumer products at meaningful scale.
• Experience owning a consumer product from an ambiguous opportunity through measurable adoption.
• Strong understanding of onboarding, activation, engagement, retention, and multi-step user journeys.
• Product analytics skills, including SQL and analytics tools, with the ability to combine quantitative and qualitative evidence.
• Technical fluency with applications, APIs, data flows, and system dependencies sufficient to work through engineering trade-offs.
• Strong product judgment, systems thinking, and communication skills for aligning teams around complex problems.

Benefits and work setup

Applicants must already be authorized to work in the United States without current or future visa sponsorship. The listing describes an inclusive benefits program, but does not specify individual benefits in the available details.