Senior Technical Program Manager, Services Operations

sentinellabs; United States; Hybrid; USD 132,000 - 182,000; Full time

Benefits offered by this job

RSUs

ESPP

Flexible time off

Paid holidays

Paid sick time

Parental leave

Home office allowance

Phone reimbursement

Wellness/gym reimbursement

FSA options

EAP

Pet insurance

Job summary

sentinellabs is seeking a role that drives program execution across high-priority workstreams within a customer outcomes organization spanning customer experience, services, and detection engineering. You will own the operational rhythm for threat intel partnerships, AI model program management, and strategic projects reporting to the Principal Technical Program Manager.

The role emphasizes proactive problem solving, structured execution, and collaboration with security, marketing, and product

Qualifications

• Bachelor's degree or equivalent experience.
• Ability to solve problems proactively and structure ambiguity.
• Experience with cybersecurity solutions or security operations is desirable.
• Familiarity with threat intel programs or MITRE ATT&CK is a plus.

Responsibilities

• Manage a portfolio of threat intelligence partnerships across internal teams.
• Drive partnership lifecycle from onboarding to renewals and performance tracking.
• Coordinate AI model access, including vendor management and deployment alignment.
• Lead high-visibility engagements from scoping to delivery.
• Provide transparent status updates and improve processes with SOPs.

Skills

Problem solving

Execution without authority

Cross-functional collaboration

Proactive ownership

Structured thinking

Education

Bachelor's degree or equivalent experience

Tools

EDR

XDR

Threat intelligence platforms

MITRE ATTACK framework

Job description

Role overview

This role drives program execution across high-priority workstreams within a customer outcomes organization that spans customer experience, services, and detection engineering. The position owns operational rhythm for threat intelligence partnerships, AI model program management, and strategic projects, reporting to the Principal Technical Program Manager.

Responsibilities

• Manage a portfolio of threat intelligence partnerships, including paid data feeds and intelligence-sharing arrangements, coordinating internal programs across Information Security, Marketing, and product teams.
• Drive partnership lifecycle management from evaluation and onboarding through governance, renewals, and performance tracking.
• Coordinate AI model access arrangements, including vendor program management, usage tracking, and cross-functional alignment on model deployment and integration.
• Lead high-visibility engagements such as industry evaluations, annual and quarterly threat reports, and special projects from scope through delivery.
• Deliver transparent status updates to leadership and stakeholders, identify process gaps, and implement SOPs to improve outcomes.

Requirements

• Bachelor's degree or equivalent experience.
• Proactive, accountable approach to problem-solving with the ability to create structure in ambiguous environments and drive execution without direct authority.
• Experience with cybersecurity solutions (EDR, XDR, threat intelligence platforms) or security operations is highly desirable.
• Experience with threat intelligence programs, MITRE ATT&CK framework, or threat reporting is a significant plus.

Nice to have

• Familiarity with AI model deployment coordination and cross-functional research workflows.

Benefits and work setup

• Restricted Stock Units (RSUs) and Employee Stock Purchase Plan (ESPP).
• Flexible time off, paid company holidays, paid sick time, gender-neutral parental leave, and grandparent leave.
• Medical, dental, and vision coverage; 401(k) with company match; life and disability insurance; FSA options; voluntary benefits; EAP; pre-paid legal; pet insurance; fertility, adoption, and surrogacy support.
• Home office allowance, mobile phone reimbursement, wellness coach, and gym reimbursement.
• U.S. base pay range: $132,000-$182,000 USD, with location-based variation.