Staff IT Support Technician — Help Desk

Children's Home Society of South Dakota; Sioux Falls, Rapid City (SD, SD); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement/Student loan

Paid time off

Retirement plan

Referral bonuses

Job summary

Children’s Home Society of South Dakota is seeking a Help Desk Technician to provide frontline technical support for staff. You will troubleshoot hardware, software, and network issues, manage the ticketing system, and assist with software installations and user guidance.

The role emphasizes courteous service, remote support capabilities, and basic technology training to improve staff efficiency. Monday–Friday, on-site in Sioux Falls with competitive starting pay and benefits.

Qualifications

• High School Diploma required; bachelor's degree preferred.
• Experience in practical technical support or help desk roles.
• Proficient with Windows and macOS operating systems.
• Strong customer service and communication skills.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Provide prompt and courteous technical support to staff by phone, email, or in person.
• Diagnose and resolve hardware, software, and network problems; manage tickets.
• Assist users with software installations, updates, and usage guidance.
• Troubleshoot devices including computers, printers, scanners, and mobile equipment.
• Help with password resets, access management, and documentation updates.
• Deliver remote support and basic technology training to staff.
• Maintain accurate records and assist with inventory and procurement.

Education

High School Diploma

Bachelor's degree

Tools

Help desk ticketing system

macOS / Windows troubleshooting

Job description

Children’s Home Society of South Dakota is seeking a Help Desk Technician to provide frontline technical support for staff. You will troubleshoot hardware, software, and network issues, manage the ticketing system, and assist with software installations and user guidance.

The role emphasizes courteous service, remote support capabilities, and basic technology training to improve staff efficiency. Monday–Friday, on-site in Sioux Falls with competitive starting pay and benefits.