Help Desk Associate: IT Support & Troubleshooting

ASM Research, An Accenture Federal Services Company; Pierre (SD); On-site; USD 26,000 - 34,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is hiring for a Help Desk Support role in Pierre, SD. The position handles user inquiries for multiple applications, performs basic problem analysis, and triages to technical staff as needed.

Typical duties include documenting incidents, collecting data for troubleshooting, coordinating with SMEs, and helping maintain FAQs and support documentation. Strong communication and teamwork are essential.

Qualifications

• HS Diploma or equivalent required.
• 0–1 year of customer service/help desk experience preferred.

Responsibilities

• Provides basic user-problem analyses for the help desk and escalates when needed.
• Collects data for troubleshooting and acts as liaison between client and developers.
• Documents problems, creates incidents, and updates contract information.
• Coordinates with staff and SMEs to resolve issues and logs requests as the primary contact.
• Assists with creating and maintaining FAQs and reports based on user feedback.
• Supports preparation of help desk procedure manuals and user satisfaction tracking.

Skills

Customer service

Help desk

Interpersonal skills

Strong communication skills

Ability to multi-task

Education

HS Diploma

Tools

Microsoft Office

Job description

ASM Research, An Accenture Federal Services Company, is hiring for a Help Desk Support role in Pierre, SD. The position handles user inquiries for multiple applications, performs basic problem analysis, and triages to technical staff as needed.

Typical duties include documenting incidents, collecting data for troubleshooting, coordinating with SMEs, and helping maintain FAQs and support documentation. Strong communication and teamwork are essential.