Client-Facing On-Site IT Support Technician

marcocareers; South Dakota; On-site; USD 30,000 - 45,000; Full time

Job summary

marcocareers in Sioux Falls, SD seeks an On-Site Support Desk Technician to be the primary on-site technology contact at a client location. You will deliver hands-on support for end users, educate users through training, and document issues and outcomes in the ticketing system.

The role blends technical troubleshooting with proactive communication, knowledge base creation, light inventory tasks, and collaboration with the account team to ensure high CSAT and smooth service delivery.

Qualifications

• Associate degree in technology or equivalent experience.
• 2+ years of relevant support experience.
• Valid driver’s license and clean driving record.
• Certificates such as CompTIA A+/Network+ or Microsoft 365 Fundamentals preferred.
• Excellent writing and communication skills.

Responsibilities

• Provide on-site and remote end-user support.
• Educate users with 1:1 help and brief trainings.
• Document symptoms, actions, and outcomes in ticketing system.
• Create user-friendly guides and knowledge articles.
• Maintain asset details and configurations for client site.
• Meet KPIs such as CSAT, first response, and SLA adherence.

Skills

End-user support

Customer communication

Documentation skills

Network basics

MS technology

Team player

Education

Associate degree in technology

Tools

Microsoft 365

Microsoft Teams

Ticketing system

Knowledge base

Job description

marcocareers in Sioux Falls, SD seeks an On-Site Support Desk Technician to be the primary on-site technology contact at a client location. You will deliver hands-on support for end users, educate users through training, and document issues and outcomes in the ticketing system.

The role blends technical troubleshooting with proactive communication, knowledge base creation, light inventory tasks, and collaboration with the account team to ensure high CSAT and smooth service delivery.