Full Time Help Desk Technician

Children's Home Society of South Dakota; Sioux Falls, Rapid City (SD, SD); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement/Student loan

Paid time off

Retirement plan

Referral bonuses

Job summary

Children’s Home Society of South Dakota is seeking a Help Desk Technician to provide frontline technical support for staff. You will troubleshoot hardware, software, and network issues, manage the ticketing system, and assist with software installations and user guidance.

The role emphasizes courteous service, remote support capabilities, and basic technology training to improve staff efficiency. Monday–Friday, on-site in Sioux Falls with competitive starting pay and benefits.

Qualifications

• High School Diploma required; bachelor's degree preferred.
• Experience in practical technical support or help desk roles.
• Proficient with Windows and macOS operating systems.
• Strong customer service and communication skills.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Provide prompt and courteous technical support to staff by phone, email, or in person.
• Diagnose and resolve hardware, software, and network problems; manage tickets.
• Assist users with software installations, updates, and usage guidance.
• Troubleshoot devices including computers, printers, scanners, and mobile equipment.
• Help with password resets, access management, and documentation updates.
• Deliver remote support and basic technology training to staff.
• Maintain accurate records and assist with inventory and procurement.

Education

High School Diploma

Bachelor's degree

Tools

Help desk ticketing system

macOS / Windows troubleshooting

Job description

All Jobs > Full Time Help Desk Technician

Children’s Home Society of South Dakota is seeking a Help Desk Technician to provide technical support and assistance to staff members with various technology-related issues and inquiries. As a leader in compassionate, trauma-informed care, Children's Home Society is committed to fostering equity and inclusion in all aspects of our work.

By joining our team, you will make a difference every day—creating positive change for individuals, families, and communities. Each smile, hug, and heart you touch will reflect the meaningful impact of your work.

Compensation

Starting Pay: $22.00/hour+ (based on experience and education)

Shift Differential: Up to an additional $2.00/hour for weekday evening, overnight and weekend work.

Schedule

Monday-Friday 8:00 AM-4:30 PM

Benefits of Employment at CHS

• Work-Life Balance: Daytime hours
• Comprehensive Benefits: Equal up to 30% of your salary. Two health insurance options (Traditional Plan & High Deductible Health Plan with HSA), vision, dental, employer-paid Group Life Insurance and Accidental Death & Dismemberment (AD&D), Short Term & Long-Term Disability, and additional voluntary life and critical illness plans.
• Compensation: Starting at $22.00/hour + (Depending on Education/Experience)
• Financial/Education Assistance: Up to $200 per month in tuition reimbursement or student loan repayment for qualifying employees.
• Generous Paid Time Off: Includes a generous PTO package with 40 hours upfront, 10 paid holidays, and 8 hours "Day of Service" for volunteering in the community.
• Retirement Plans: Once entry into the plan, employees receive a 3% employer contribution each pay period and up to an additional 5% annual contribution. Employees are 100% vested after 4 years of credited service.
• Referral Bonuses: Earn up to $1,000 for referring new employees.

What You’ll Do

• User Support: Provide prompt and courteous technical support to staff members via phone, email, or in-person interactions. Assist with troubleshooting hardware, software, and network-related issues.
• Problem Resolution: Diagnose and resolve technical problems, coordinate help desk ticketing system, elevate issues when necessary, and follow up with users to ensure successful resolution.
• Software Assistance: Assist users with software applications, including installation, updates, and usage guidance.
• Hardware Support: Troubleshoot and provide support for hardware devices, such as computers, printers, scanners, and mobile devices.
• Password and Access Management: Assist with password resets, user account management, and access permissions.
• Documentation: Maintain accurate records of user requests, technical issues, and resolutions. Create and update knowledge base articles and user guides.
• Remote Support: Provide remote assistance to users who are working remotely or at satellite locations.
• IT Training: Conduct basic technology training sessions for staff members to improve their technology skills and awareness.
• Inventory Management: Maintain an inventory of IT equipment, track assets, and assist with hardware procurement and deployment.
• Customer Service: Ensure excellent customer service by actively listening to users’ concerns and providing empathetic and timely assistance.
• Learning & Development: To keep up to date with relevant systems, software, and where appropriate programming languages used within the organization.

What We’ll Love About You

• You are a team player that promotes a positive work environment.
• You are capable of handling highly sensitive, confidential information.
• You are able to effectively communicate.
• You align with our mission, vision, and values.
• You are organized and are able to pay strong attention to detail.
• You are able to have professional and kind client and public interactions.
• You are able to show awareness and respect for the diverse cultural backgrounds of our employees and clients.

Requirements

Education

• High School Diploma Required.
• Bachelor's degree in related field preferred.

Experience

• Proficiency with OSX is a necessary skill.
• Practical experience in providing technical support, customer service or help desk roles with network security, software packages, and computer hardware.
• Proficiency in troubleshooting hardware and software issues, familiarity with operating systems e.g., Windows, macOS), and ability to assist with basic network connectivity problems.

Education

• High School Diploma Required.
• Bachelor's degree in related field preferred.

Experience

• Proficiency with OSX is a necessary skill.
• Practical experience in providing technical support, customer service or help desk roles with network security, software packages, and computer hardware.
• Proficiency in troubleshooting hardware and software issues, familiarity with operating systems e.g., Windows, macOS), and ability to assist with basic network connectivity problems.

Join us in providing life-changing support for children and families. Apply today and help us build a brighter future—one child at a time.
Must successfully complete all required background and pre-employment checks EEO/AA.

Salary Description

$20.00/hour + up to a $2/hr shift differential