Staff Experience Researcher: Checkout Insights Lead

PayPal; Chicago (IL); Hybride; USD 145 000 - 215 000; Plein temps

Résumé du poste

PayPal is seeking a curious Staff Experience Researcher to join the Checkout team. You will uncover deep insights to inform end-to-end purchasing experiences, from search to post-purchase, partnering with product, design, and engineering.

You will lead survey research and apply a method-agnostic mindset, communicating findings clearly to stakeholders and guiding decisions in a fast-paced fintech environment. Hybrid work in Chicago available.

Qualifications

• 5+ years in market research, product strategy, or marketing.
• Bachelor’s degree or equivalent experience.
• Experience with large enterprise merchant decision-makers and developers.
• Proven ability to lead large vendor/partner survey programs.
• Comfort with ambiguity and cross-functional collaboration.

Responsabilités

• Develop clear plans and priorities to gather insights and make data-driven decisions.
• Lead complex research projects and apply data-driven decisions.
• Design methodologies including surveys, user testing, and data analysis.
• Share findings effectively with partners and stakeholders to influence decisions.
• Contribute to the continuous improvement of research practices and team efficiencies.

Connaissances

Survey research

Stakeholder management

Data analysis

Methodology design

Payments/Fintech knowledge

Analytical tools

Formation

Bachelor's degree

Outils

SPSS

Python

R

SAS

Description du poste

PayPal is seeking a curious Staff Experience Researcher to join the Checkout team. You will uncover deep insights to inform end-to-end purchasing experiences, from search to post-purchase, partnering with product, design, and engineering.

You will lead survey research and apply a method-agnostic mindset, communicating findings clearly to stakeholders and guiding decisions in a fast-paced fintech environment. Hybrid work in Chicago available.