Staff Development & Training Strategist

Carolinasleague; Columbia, Northern (SC, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

SC State Credit Union in Columbia, SC is seeking a Full-Time Training Resource Specialist to plan, conduct, and measure internal staff development initiatives. You’ll support new hire training and ensure staff are equipped to excel and deliver exceptional member service.

You will review policies, test procedures, and provide essential support across departments, fostering collaboration and a culture of continuous improvement.

Qualifications

• Train new and existing employees on credit union policies, procedures, and essential job functions.
• Assist in the development of lesson plans for training manuals and reference materials.
• Assist in extensive testing of system upgrades, special projects, and implementations.
• Provide support to employees regarding teller and customer service related processes.

Responsibilities

• Plan, conduct, and measure internal staff development initiatives.
• Assist with new hire training to equip team members with required skills and knowledge.
• Review and test policies and procedures to maintain high operational standards.
• Support multiple departments to foster collaboration and improve customer service.

Skills

Communication skills

Instructional design

Analytical skills

Customer service

Education

College degree

Job description

SC State Credit Union in Columbia, SC is seeking a Full-Time Training Resource Specialist to plan, conduct, and measure internal staff development initiatives. You’ll support new hire training and ensure staff are equipped to excel and deliver exceptional member service.

You will review policies, test procedures, and provide essential support across departments, fostering collaboration and a culture of continuous improvement.