Staff Design Researcher, Identity & Trust (AI-Driven)

Intuit; Mountain View (CA); On-site; USD 189,000 - 255,000; Full time

Job summary

Intuit is seeking a Staff Design Researcher on the Identity XD team in Mountain View to drive research strategy for identity and security across Intuit products. You will lead multi-study programs, work with design, product, data science, and risk partners, and guide AI-enabled research while maintaining rigor.

You will shape how customers trust and verify accounts, influence sign-up/sign-in, and improve account security and recovery, partnering across TurboTax, QuickBooks, Credit Karma, and

Qualifications

• Experience leading research across multiple teams in a tech environment.
• Strong method knowledge: generative interviews, usability studies, surveys.
• Ability to design AI-enhanced research workflows with rigor.
• Portfolio demonstrating impact on product direction and metrics.

Responsibilities

• Set research agenda for Identity: prioritize high-value questions and advocate for customers.
• Lead research across the portfolio with multi-study programs and AI-accelerated activities.
• Turn evidence into decisions; present findings to diverse audiences and drive action.
• Raise the bar for research; coach non-researchers and govern AI usage in research.
• Design experiences that make AI-powered features intuitive and trustworthy.

Skills

AI tools integration

Leadership of research

Mixed methods

Storytelling & communication

Education

Bachelor's in HCI/related field

Job description

Intuit is seeking a Staff Design Researcher on the Identity XD team in Mountain View to drive research strategy for identity and security across Intuit products. You will lead multi-study programs, work with design, product, data science, and risk partners, and guide AI-enabled research while maintaining rigor.

You will shape how customers trust and verify accounts, influence sign-up/sign-in, and improve account security and recovery, partnering across TurboTax, QuickBooks, Credit Karma, and