Staff Design Researcher, Identity & AI Trust

Intuit, Inc.; Mountain View (CA); On-site; USD 189,000 - 255,000; Full time

Job summary

Intuit, Inc. is seeking a Staff Design Researcher for the Identity XD team to shape how customers authenticate and manage accounts. You will lead end-to-end studies across Identity, collaborating with design, product, data science, and risk partners.

We value curiosity, experimentation, and rigorous research that informs product speed and user trust. This role emphasizes AI-enabled design research and strong storytelling to influence senior stakeholders.

Qualifications

• Bachelor’s degree in HCI, Psychology, Anthropology, Cognitive Science, or another relevant field, or equivalent work experience.
• 7+ years leading research in a professional environment, preferably at a tech company.
• Experience owning research across a complex domain with multiple teams and competing priorities.

Responsibilities

• Set the research agenda for Identity and prioritize high-value questions.
• Design multi-study programs across customer segments, products, and surfaces.
• Turn evidence into decisions with clear narratives for diverse audiences.
• Raise the bar for research and coach non-researchers in light-touch studies.
• Design experiences that make AI-powered features intuitive and trustworthy.

Skills

Storytelling

Communication

Coaching

AI-enabled research

Education

Bachelor’s degree in HCI/Psychology/Anthropology or related field

Tools

AI tools for research

Job description

Intuit, Inc. is seeking a Staff Design Researcher for the Identity XD team to shape how customers authenticate and manage accounts. You will lead end-to-end studies across Identity, collaborating with design, product, data science, and risk partners.

We value curiosity, experimentation, and rigorous research that informs product speed and user trust. This role emphasizes AI-enabled design research and strong storytelling to influence senior stakeholders.