Staff Customer Success Specialist (Fully Remote)

Ryz Labs; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

RYZ Labs specializes in engineering solutions for B2B SaaS clients. A remote-first company, they focus on customer success and technical operations, fostering collaboration across teams.

The role requires deep technical support experience, REST API proficiency, and strong English communication to engage with enterprise customers and pre-sales teams.

Qualifications

• 8+ years in technical support or SaaS operations.
• Experience with REST APIs, webhooks, and cloud environments.
• Advanced English proficiency, with enterprise communication experience.

Responsibilities

• Be the technical backbone of customer success, handling enterprise escalations.
• Build AI-powered tools and automations to improve workflow efficiency.
• Mentor junior engineers and support pre-sales activities.

Skills

SQL

Scripting

REST APIs

Advanced English

Tools

Kubernetes

FastAPI

React

Job description

• Be the technical backbone of customer success, handling enterprise escalations.
• Build AI-powered tools and automations to improve workflow efficiency.
• Mentor junior engineers and support pre-sales activities.

Skills and Experience:

• 8+ years in technical support or SaaS operations, with strong SQL and scripting skills.
• Experience with REST APIs, webhooks, and cloud environments.
• Advanced English proficiency, with enterprise communication experience.

Nice to Have:

• Atlassian ecosystem knowledge and tool migration experience.
• Familiarity with Kubernetes, FastAPI, or React.
• Background in Fintech or AdTech domains.

RYZ Labs

RYZ Labs specializes in engineering solutions, building scalable systems and automations for B2B SaaS customers. They are a remote-first company with a focus on customer success and technical operations, fostering a collaborative culture.