Customer Engineer III, Platform, Google Cloud

Google; San Francisco (CA); On-site; USD 152,000 - 221,000; Full time

Job summary

Google Cloud is seeking a Customer Engineer in the San Francisco area to partner with technical sales teams, differentiate Google Cloud, and craft creative cloud solutions to solve customers' business challenges. You will engage in proofs of concepts and troubleshoot technical questions while collaborating with product management to prioritize impactful solutions.

You will help customers understand business and technical requirements, present practical solutions, and build relationships across

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Responsibilities

• Identify and qualify business opportunities; understand objections; develop strategy to resolve blockers.
• Share in-depth Google Cloud expertise to support the technical relationship with customers; bid responses; product briefings; POC work.
• Demonstrate and prototype integrations with Google Cloud in customer and partner environments.
• Recommend integration strategies, architectures, platforms, and infrastructure for complete solutions on Google Cloud.
• Lead prospecting and acquisition of new logos; build customer relationships from scratch; act as trusted advisor.

Skills

Cloud native architecture

Cloud engineering

Virtualization / Containerization

Engaging with technical stakeholders

Education

Bachelor's degree or equivalent practical experience

Tools

Google Cloud

Job description

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; San Francisco, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications:

• Experience in migrating applications and services to cloud platforms.
• Experience with security concepts such as encryption, identity management, access control, attack vectors, and penetration testing.
• Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building out Greenfield territories.

About The Job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical sales teams to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.

In this role, you will focus on a range of customer opportunities as a technical generalist, spanning infrastructure modernization, application modernization, data analytics and more. You will have a passion for building new relationships, with experience in prospecting and building out greenfield territories. You will be a part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 42.86% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth Google Cloud expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Lead prospecting and acquisition of net new logos, creating and building customer relationships from scratch, and establishing yourself as a trusted advisor on their long-term technology and business decisions.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .