Staff Coordinator

sluhn; Sellersville (Bucks County); On-site; USD 42,000 - 56,000; Full time

Job summary

St. Luke's University Health Network in Sellersville (PA) seeks a Staff Coordinator to manage Home Health staff schedules and support clerical needs of care teams.

The role requires efficient communication with patients, families, and providers and timely processing of scheduling information. The coordinator will input changes into the scheduling system, triage calls, and generate reports to ensure all visits are properly assigned and completed.

Qualifications

• High school diploma required; medical records program helpful.
• Good keyboard skills and scheduling background are advantageous.

Responsibilities

• Assigns referrals to nurses and therapists.
• Inputs schedule changes into scheduling system and notifies staff.
• Communicates with patients, families, and providers; relays information.
• Reviews daily staff assignments for all visits.
• Cross-trains with other staff coordinators to keep operations smooth.
• Investigates scheduling concerns and communicates with coordinators/managers.
• Acts as liaison between Intake staff and clinicians for patient information.
• Answers phone inquiries, alerts staff to schedule changes.
• Generates caseload reports and makes interim changes as directed.
• Performs clerical tasks to support patient care teams.

Skills

Good keyboard skills

Medical terminology

Scheduling background

Education

High school diploma

Medical records program (helpful)

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Staff Coordinator is responsible for the computer and clerical processes associated with coordinating all Home Health staff schedules to meet the customers' needs. The Staff Coordinator also supports the clerical needs of the Home Health teams using timely efficient communication between team members and all departments.

JOB DUTIES AND RESPONSIBILITIES:

• Assigns new referrals to nurses and therapists.
• Inputs all schedule changes and/or corrections into the computerized scheduling program and relays changes to designated staff.
• Communicates efficiently with patient/family, other referral sources and providers to relay necessary information.
• Reviews staff daily assignments to assure all visits are assigned and /or completed.
• Cross-trains with other staff coordinators to facilitate smooth day-to-day operations.
• Investigates patient scheduling concerns as appropriate and communicates concerns with coordinator/manager as necessary.
• Function as a liaison between Intake Department staff and clinicians to assume timely and accurate processing of patient information.
• Triage phone calls, contacts appropriate staff, and communicates changes in schedule as needed.
• Initiates caseload reports for team members. Make interim changes as directed by staff.
• Performs clerical functions as indicated to meet the needs of the patient care teams.

PHYSICAL AND SENSORY REQUIREMENTS:

Exertional activity - Occasionally lift and/or carry 50 lbs. Frequently lift and/or carry 25 lbs. Being able to frequently lift or carry objects weighing up to 25 pounds is often more critical that being able to lift up to 50 lbs at a time. Stand and/or walk at least 6 hours in an 8-hour work day. Very few medium occupations in the national economy are performed primarily in a sitting position.

Nonexertional activity- Stooping (bending at the waist) and crouching (stooping and bending at the knee) required frequently in most medium jobs. Handling (grasping) - required frequently in most medium jobs. Fingering (fine manipulation) - required only occasionally in most medium jobs.

Important: The functional capacity to perform medium work includes the functional capacity to perform sedentary and light work.

Good physical and mental health. Neat, clean, free from body odors, conforms to the uniform code. Physical stamina for standing, walking, turning, stooping, bending, climbing, stretching and lifting in the provision of job responsibilities. Finger and hand dexterity necessary to handle office equipment. Visual and auditory acuity required to provide job functions.

Environmental Conditions - Inside - Office environment. Outside - Traveling to office errands in extreme cold and heat, wet and/or humid conditions, snow, ice and/or fog. Hazards - road and driving

EDUCATION:

High school graduate. A graduate of a medical records program is helpful.

TRAINING AND EXPERIENCE:

None required, good keyboard skills and previous medical terminology and scheduling background helpful.

St. Luke's University Health Network is an Equal Opportunity Employer.