Full Time Front Desk Coordinator

St. Luke’s University Health Network; Brodheadsville (PA); On-site; USD 38,000 - 48,000; Full time

Job summary

St. Luke's University Health Network is seeking a Front Desk Coordinator for the Physical Therapy Department to greet patients, register them, schedule appointments, and verify insurance. The role requires accurate data entry, excellent communication, and the ability to manage a busy front desk.

Experience with MS Office and medical office software is preferred, with three years of office experience and the ability to coordinate with clinicians and patients in a medical setting.

Qualifications

• High School graduate or equivalent.
• Excellent oral and written communication with managers, patients and staff.
• Ability to obtain and interpret information related to patient needs and care.

Responsibilities

• Answers the telephone in a timely manner and directs callers as appropriate.
• Receives and updates patient information and maintains files.
• Establishes and maintains accurate patient records and filing systems.
• Completes patient registration in the current system.
• Verifies patient insurance benefits and processes pre-certifications/authorizations.
• Schedules and confirms appointments, manages department calendar.
• Receives payments and issues receipts.
• Distributes mail to clinical staff.
• Processes release of information per Medical Records policy.

Skills

MS Office proficiency

Phone handling

Patient registration

Scheduling

Insurance verification

Data entry

Education

High School diploma

Tools

MS Office (Word, Excel, Access)

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

JOB DUTIES AND RESPONSIBILITIES

• Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
• Receives and updates patient information.
• Maintains files in the appropriate order.
• Establishes and maintains accurate patient records and record filing system.
• Accurately completes the registration process in the current computer system.
• Verifies patient’s insurance benefits.
• Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company.
• Schedules appointments considering patient needs and utilizing the clinic time efficiently.
• Confirms appointments and maintains a full department schedule.
• Communicates any scheduling problems to the Department Manager.
• Receives cash, checks, and credit card payments and prepares receipts.
• Distributes mail to clinical staff.
• Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.

PHYSICAL AND SENSORY REQUIREMENTS

• Sitting up to eight hours per day, up to six hours at a time.
• Standing for up to eight hours per day, up to six hours at a time.
• Frequent fingering, handling, firm grasping.
• Frequent twisting and turning.
• Frequent lifting, carrying and pulling objects up to 50 lbs.
• Frequent stooping, bending, crouching, and reaching above shoulder level.
• Seeing as it relates to normal and peripheral vision.
• Hearing as it relates to normal conversation and telephone use.

EDUCATION

• High School graduate or equivalent.
• Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels.
• Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients’ needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.

TRAINING AND EXPERIENCE

• Work processing experience required including mastery of MS Office (Word, Excel, and Access).
• Experience with other PC software (statistical database, presentation, etc.) essential.
• Three years related office experience required, preferable in a medical setting.
• Previous Rehabilitation experience preferred.