Full Time Front Desk Coordinator

St. Luke's University Health Network; Quakertown (Bucks County); On-site; USD 32,000 - 46,000; Full time

Job summary

St. Luke’s University Health Network seeks a Front Desk Coordinator for the Physical Therapy Department. The role is to handle patient registration, scheduling, and clerical duties with accuracy and courtesy.

You will answer phones, verify insurance benefits, obtain authorizations, process payments, and maintain patient records and schedules to ensure efficient clinic operations.

Qualifications

• High School diploma or equivalent required.
• Excellent oral and written skills to relate effectively with managers, patients, families, and staff at various levels.
• Three years related office experience preferred, ideally in a medical setting.

Responsibilities

• Answer the telephone in a timely manner and direct callers as needed.
• Receive and update patient information and register new patients.
• Schedule appointments and manage the clinic calendar efficiently.
• Verify patient insurance benefits and obtain pre-certifications/authorizations.
• Process payments and issue receipts.
• Maintain accurate patient records and filing systems.
• Prepare and release information in compliance with policy.

Skills

Customer service

Phone etiquette

Organizational skills

Education

High School diploma or equivalent

Excellent oral and written skills

Tools

MS Office (Word, Excel, Access)

Other PC software (statistical databases, presentation)

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties.JOB DUTIES AND RESPONSIBILITIES:Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.Receives and updates patient information.Maintains files in the appropriate order.Establishes and maintains accurate patient records and record filing system.Accurately completes the registration process in the current computer system.Verifies patient’s insurance benefits.Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company.Schedules appointments considering patient needs and utilizing the clinic time efficiently.Confirms appointments and maintains a full department schedule.Communicates any scheduling problems to the Department Manager.Receives cash, checks, and credit card payments and prepares receipts.Distributes mail to clinical staff.Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.PHYSICAL AND SENSORY REQUIREMENTS:Sitting up to eight hours per day, up to six hours at a time. Standing for up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 50 lbs. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.EDUCATION:High School graduate or equivalent. Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients’ needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.TRAINING AND EXPERIENCE:Work processing experience required including mastery of MS Office (Word, Excel, and Access). Experience with other PC software (statistical database, presentation, etc.) essential. Three years related office experience required, preferable in a medical setting. Previous Rehabilitation experience preferred.Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!St. Luke's University Health Network is an Equal Opportunity Employer.