Full Time Front Desk Coordinator

St. Luke's University Health Network; Stroudsburg (Monroe County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke’s University Health Network in Stroudsburg, PA seeks a Front Desk Coordinator for the Physical Therapy Department. You will handle phone calls, patient registration, scheduling, and insurance verifications, supporting clinicians and front desk operations.

The role requires proficiency in MS Office, excellent communication, and the ability to manage multiple tasks in a busy medical office while delivering compassionate, patient-focused service.

Qualifications

• High school graduate with strong communication skills.
• Comfortable interacting with patients, families and staff.
• Proven ability to manage multiple front-desk tasks in a healthcare setting.

Responsibilities

• Answer the telephone in a timely manner and direct callers as needed.
• Register patients and schedule appointments.
• Verify and document patient insurance benefits and pre-authorizations.
• Maintain accurate patient records and filing system.
• Process registrations in the computer system and issue receipts for payments.
• Distribute mail and assist with general office duties.
• Communicate scheduling issues to the Department Manager.
• Assist with release-of-information requests per policies.

Skills

Customer service

Multitasking

Communication

Education

High School diploma or equivalent

Office experience in medical setting

Tools

MS Office (Word, Excel, Access)

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties.

JOB DUTIES AND RESPONSIBILITIES:

• Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
• Receives and updates patient information.
• Maintains files in the appropriate order.
• Establishes and maintains accurate patient records and record filing system.
• Accurately completes the registration process in the current computer system.
• Verifies patient’s insurance benefits.
• Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company.
• Schedules appointments considering patient needs and utilizing the clinic time efficiently.
• Confirms appointments and maintains a full department schedule.
• Communicates any scheduling problems to the Department Manager.
• Receives cash, checks, and credit card payments and prepares receipts.
• Distributes mail to clinical staff.
• Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting up to eight hours per day, up to six hours at a time. Standing for up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 50 lbs. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.

EDUCATION:

High School graduate or equivalent. Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients’ needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.

TRAINING AND EXPERIENCE:

Work processing experience required including mastery of MS Office (Word, Excel, and Access). Experience with other PC software (statistical database, presentation, etc.) essential. Three years related office experience required, preferable in a medical setting. Previous Rehabilitation experience preferred.

St. Luke’s University Health Network is an Equal Opportunity Employer.