Full Time Front Desk Coordinator

St. Luke's University Health Network; Orwigsburg (Schuylkill County); On-site; USD 36,000 - 42,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Front Desk Coordinator for the Physical Therapy Department.

The role includes answering phones, patient registration, scheduling, insurance verifications and authorizations, data entry, and general office duties. Qualified candidates will have a high school diploma and strong communication skills; experience with MS Office and medical office settings is preferred.

Qualifications

• High School graduate with excellent oral and written communication.
• Ability to relate effectively with managers, patients, families, and staff.
• Proficient in MS Office (Word, Excel, Access) and general office tasks.

Responsibilities

• Answer the telephone in a timely manner and direct callers to the appropriate person or department.
• Register patients and schedule appointments.
• Verify patient’s insurance benefits and pre-certifications/authorizations.
• Maintain accurate patient records and filing system.
• Process payments (cash, checks, and credit cards) and issue receipts.
• Distribute mail to clinical staff and handle routine office duties.

Skills

Phone etiquette

Communication skills

Multitasking

Education

High School diploma

Tools

MS Office

Word

Excel

Access

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties.

JOB DUTIES AND RESPONSIBILITIES:

• Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
• Receives and updates patient information.
• Maintains files in the appropriate order.
• Establishes and maintains accurate patient records and record filing system.
• Accurately completes the registration process in the current computer system.
• Verifies patient’s insurance benefits.
• Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company.
• Schedules appointments considering patient needs and utilizing the clinic time efficiently.
• Confirms appointments and maintains a full department schedule.
• Communicates any scheduling problems to the Department Manager.
• Receives cash, checks, and credit card payments and prepares receipts.
• Distributes mail to clinical staff.
• Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting up to eight hours per day, up to six hours at a time. Standing for up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 50 lbs. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.

EDUCATION:

High School graduate or equivalent. Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients’ needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.

TRAINING AND EXPERIENCE:

Work processing experience required including mastery of MS Office (Word, Excel, and Access). Experience with other PC software (statistical database, presentation, etc.) essential. Three years related office experience required, preferable in a medical setting. Previous Rehabilitation experience preferred.

St. Luke’s University Health Network is an Equal Opportunity Employer.