Full Time Front Desk Coordinator

St. Luke's University Health Network; Reading (Berks County); On-site; USD 32,000 - 46,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Front Desk Coordinator to support the Physical Therapy Department. Responsibilities include phone handling, patient registration, scheduling, insurance verification and authorization processing, and general clerical tasks.

The role requires high school diploma, strong communication skills, and proficiency with MS Office. Experience in a medical setting is preferred to ensure accurate patient records and efficient clinic operations.

Qualifications

• High School graduate with strong written and verbal communication.
• Ability to relate effectively with managers, patients, families, and staff at various levels.
• Proficiency with MS Office (Word, Excel, Access) essential.

Responsibilities

• Answers the telephone promptly and directs callers as needed.
• Registers patients and verifies insurance information.
• Schedules appointments and maintains department calendar.
• Processes pre-certifications/authorizations per insurance requirements.
• Maintains patient records and files in order.
• Handles payments and issues receipts; tracks cash and checks.

Skills

Phone handling

Patient registration

Insurance verification

Scheduling

Filing

MS Office

Data entry

Education

High School diploma

Tools

MS Office

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties.

JOB DUTIES AND RESPONSIBILITIES:

• Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
• Receives and updates patient information.
• Maintains files in the appropriate order.
• Establishes and maintains accurate patient records and record filing system.
• Accurately completes the registration process in the current computer system.
• Verifies patient’s insurance benefits.
• Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company.
• Schedules appointments considering patient needs and utilizing the clinic time efficiently.
• Confirms appointments and maintains a full department schedule.
• Communicates any scheduling problems to the Department Manager.
• Receives cash, checks, and credit card payments and prepares receipts.
• Distributes mail to clinical staff.
• Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting up to eight hours per day, up to six hours at a time. Standing for up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 50 lbs. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.

EDUCATION:

High School graduate or equivalent. Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients’ needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.

TRAINING AND EXPERIENCE:

Work processing experience required including mastery of MS Office (Word, Excel, and Access). Experience with other PC software (statistical database, presentation, etc.) essential. Three years related office experience required, preferable in a medical setting. Previous Rehabilitation experience preferred.

St. Luke’s University Health Network is an Equal Opportunity Employer.