Staff Conversation Designer - AI Design Technologist

Intuit, Inc.; Mountain View (CA); On-site; USD 189,000 - 255,000; Full time

Job summary

Intuit, Inc. is seeking a Staff Conversation Designer to shape AI-powered customer experiences in the QuickBooks Digital Experiences team. You will design, train, and evaluate AI agents, collaborating with data scientists, engineers, PMs, and UX designers.

Responsibilities include prioritizing opportunities, creating conversation principles, and building golden datasets for AI evaluations, with emphasis on human-in-the-loop assessments and scalable testing.

Qualifications

• 8 years of design experience with 4+ years in conversation design
• Experience building AI tools for golden datasets and evaluations
• Strong data-analysis skills with AI inputs
• Knowledge of language modeling and ML frameworks
• Code literacy (HTML, Python, XML, regex) for dialogs flows
• Excellent written and verbal communication
• Leadership, mentoring and stakeholder management
• User research and usability testing experience
• Academic background in ID/HCI/Psychology/CS or related fields

Responsibilities

• Identify and prioritize opportunities to improve conversational products
• Develop end-to-end conversation principles and alignment with engineering/data science
• Build AI skills for generating golden datasets and AI evaluations
• Perform offline/online AI answer evaluations with humans in the loop
• Drive multiple projects with deadlines and metrics
• Design experiences that make AI-powered features trustworthy and usable for diverse users

Skills

Conversation design

AI tooling

Data analysis

Language modeling

Coding basics

Communication

Leadership

User research

Education

Undergraduate degree

Certificates in Interaction Design/HCI

Tools

Claude Code

Python

Job description

Role overview

Join the QuickBooks Digital Experiences team as a Staff Design Technologist to shape the customer-facing AI conversational experiences. As part of our mission to help small and medium business owners get the best from their Intuit products, we are transforming into an AI-powered intelligent platform. Anticipating customer needs and delivering help at the right moment is our priority.

As a Staff Conversation Designer, you will play a pivotal role in designing, training and evaluating conversational AI agents for our customers. We are seeking a high-technical, customer-obsessed individual with experience building chatbots and voice assistants, with skills in building simple AI tools and agents, establishing human-in-the-loop AI evaluations and creation of golden datasets to train and benchmark conversational models. This role will give you the opportunity to collaborate with cross-functional teams of data scientists, engineers, product managers, and UX designers.

At Intuit, we're intentionally building AI into how we design, prototype, and ship — and we're committed to equipping our teams to work at the forefront of it. We look for designers who are excited to bring AI into their workflow — using it to move faster, explore further, and save their energy for the decisions that only human judgment and creativity can make. We're looking for designers who are curious, eager to experiment, and excited to continually evolve how they work.

Responsibilities

• Identify and prioritize opportunities to improve customer experiences and drive business goals in conversational products like chatbots and voice assistants
• Develop end-to-end conversation principles, design strategy, playbooks etc. and get alignment from stakeholders like engineering and data science
• Build AI skills (Claude Code or similar) for generating golden datasets for AI evaluations
• Perform offline and online AI answer evaluations at scale with LLM as a judge model and humans in the loop
• Drive multiple projects with adherence to deadlines, quality and business metrics
• Design experiences that make AI-powered features intuitive, transparent, and trustworthy for a diverse range of users

Qualifications

• 8 years of design experience, with at least 4 years of conversation design experience and 1 year working on AI agentic platforms
• Expertise in building simple AI tools (Claude-code or similar) to efficiently deliver artefacts like golden datasets, analyse trends in user responses, etc
• Well-versed in data analysis and synthesizing large amounts of qualitative information (Voice of customer etc) with AI to arrive at insights and recommendations
• Knowledge of language modeling and machine learning frameworks (NLUs, RAG, Claude-Code)
• Working-understanding of code (html, python, xml, regex) in order to create dynamic dialog flows using Boolean logic and decision frameworks
• Exceptional communication skills, both written and verbal
• Strong leadership skills, with a proven track record of managing stakeholders, mentoring team members and developing talent
• Experience in conducting user research and usability testing, experiment design and data analysis
• Demonstrated ability to integrate AI tools into your design workflow to improve quality, speed, or exploration
• Undergraduate degree required; certifications in Interaction Design, HCI, Psychology, Computer Science, Prompt engineering or related field preferred

Intuit provides a competitive compensation package with a strong pay-for-performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit:-Careers-|-Benefits).

Salary

The expected base pay range for this position is:

Mountain View - $188,500 - $255,000

San Diego, CA - $173,000 - $234,000