Staff Assistant - State Farm Agent Team Member

Brannon Poland - State Farm Agent; Fulton (MS); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Paid time off

Performance bonus

Opportunity for advancement

Job summary

Brannon Poland - State Farm Agent in Fulton, MS is looking for a Staff Assistant to create exceptional client experiences that foster agency growth. You will resolve customer inquiries, coordinate with team members, and anticipate community needs.

If you are a customer-focused and empathetic individual with excellent communication skills, you may be the ideal candidate. The position also offers opportunities for internal advancement and valuable career-building experiences.

Qualifications

• Must be dedicated to customer service.
• Able to effectively relate to customers, answer questions, and anticipate needs.
• Excellent communication skills for working with customers and agency team members.

Responsibilities

• Establish and follow up on customer relationships.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options based on their needs.
• Efficiently meet customer needs while promoting business development.

Skills

Customer service skills

Attention to detail

Communication skills

Proactive problem-solving

Education

Property & Casualty Insurance License (must obtain)

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Company parties

Role Description

As a Staff Assistant - State Farm Agent Team Member with Brannon Poland - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Must have/obtain Property & Casualty Insurance License
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Salary plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience