Staff Assistant - State Farm Agent Team Member

Darin McCullough - State Farm Agent; Plano (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Profit sharing

Job summary

Darin McCullough - State Farm Agent is seeking a Staff Assistant to deliver exceptional client experiences in a community-focused insurance agency in Plano, TX. You will handle inquiries, coordinate with team members, and support customers while contributing to growth within the agency.

The role emphasizes attention to detail, strong communication, and a proactive, service-oriented approach. This is an on-site position with opportunities for internal advancement as the office expands.

Qualifications

• Dedicated to delivering excellent customer service and building relationships with clients.
• Excellent communication skills to clearly explain insurance options and policies.
• Ability to anticipate customer needs and provide timely solutions.
• Proactive problem-solving to resolve inquiries and improve services.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance availability, coverage, changes, and billing.
• Educate customers about insurance options using a customer-focused, needs-based approach.
• Communicate effectively to meet customer needs while supporting business development.

Skills

Customer service

Communication skills

Needs-based client focus

Proactive problem-solving

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Profit sharing

Role Description

As a Staff Assistant - State Farm Agent Team Member with Darin McCullough - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem‑solving

Benefits

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career‑building experience

Compensation: $15.00 per hour

Looking for the skills and confidence to run a business in the future?

We are an established, growth‑oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results‑oriented individuals that are serious about their development.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.