Staff Assistant - Full Time - Domestic Relations Office

Cumberland County, PA; Carlisle (Cumberland County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Pension

457b Deferred Compensation

Military Time Buy Back

Job summary

Cumberland County, PA is seeking a responsible professional to perform specialized duties in the Establishment Section of the Domestic Relations Office. The role involves improving and enforcing child support orders, reviewing legal documents, and managing caseloads with accuracy.

The position requires a high school diploma or equivalent with business/clerical and computer training, plus 1–2 years of experience. The department offers comprehensive benefits and employee development opportunities.

Qualifications

• High school diploma or equivalent, plus business/clerical and computer training.
• 1-2 years working experience.

Responsibilities

• Assist Conference Officer with establishing, modifying and enforcing child support orders.
• Review legal documents to determine processing actions and schedule updates in PACSES or forwarding to Conference Officer.
• Process legal documents such as support orders, wage attachments, bench warrants, notices.
• Provide customer service to clients, attorneys and employers by phone, e-mail, written correspondence or in person.
• Assist caseload management to maximize performance.
• Sort, copy and file correspondence and documents and scan into imaging system.
• Assist in collecting payments from defendants and coordinate between officers regarding locating clients.
• Attend meetings/trainings and assist with clerical duties as needed.

Education

High school diploma + clerical training

Job description

Job Description

Department: Domestic Relations Office

Sub-Department: N/A

Pay Grade: 104

FLSA Status: Non-exempt

Employment Status: Full time

Reports to: Court Program Manager

Supervises: N/A

Position Code: DR3002

Current county employees will follow the county's promotion/demotion policy.

Job Summary

To perform a variety of specialized departmental duties and responsibilities within the Establishment Section.

Essential Job Functions

• Assists Conference Officer with establishing, modifying and enforcing child support orders.
• Review legal documents (local, interstate and intrastate) to determine processing and initiate actions for scheduling, updating PACSES (PA Child Support Enforcement System), or forwarding on to APL Conference Officer for action based on review.
• Process legal documents (i.e., support orders, wage attachments, bench warrants, credit bureau notices, medical notices, driver’s license suspension notices/orders).
• Provide customer service to clients, attorneys and employers by phone, e-mail, written correspondence or in person.
• Assist Conference Officer with caseload management to maximize performance.
• Sort, copy and/or file correspondence and documents within the department.
• Scan all documents into the department Imaging system.
• Assist in collection and/or receiving payments from defendants.
• Coordinate between the Conference and Enforcement Officers regarding locating clients and/or bench warrants.
• Assist department staff with special projects, reports or assignments or in administration of special department functions as requested.
• Attend meetings and/or training sessions as required.
• Assist staff with clerical duties in absence of other clerical staff members, or as needed.
• Perform other job-related duties as required.

Education

• High school diploma or equivalent, plus business/clerical and computer training.

Work Experience

• 1-2 years working experience.

Company Description

Mission Statement: To provide essential services that respond to community needs and promote well-being, while maintaining a financially sound foundation.

We are always looking for talented, self-motivated individuals to join our team.

Technology Support/Issues With Applying

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at [e-mail] or Cumberland County Human Resources at [e-mail].

Email Confirmation

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Benefits

Medical Benefits

• Capital Blue Cross Medical Insurance
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance

Retirement Benefits

• County Retirement Pension
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post‑tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options:
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off

• Vacation
  • 10 days per year, accrued per pay period (Non-Exempt)
  • 15 days per year, accrued per pay period (Exempt)
  • Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
  • 3 Personal days per year, pro‑rated based on starting date
• Sick
  • 5 Sick days per year, pro‑rated based on starting date
• 12 Paid County Holidays
  • No waiting period to receive paid holidays

Additional Benefits

• Educational Assistance
  • 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full‑Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
  • Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance