Staff AI-Native Platform Engineer

ServiceNow, Inc.; Santa Clara, Northern (CA, KY); Hybrid; USD 140,000 - 185,000; Full time

Job summary

ServiceNow, Inc. seeks a Staff Engineer to independently lead the design, development, and delivery of complex AI-native and cloud-native systems.

The role demands ownership of critical components, setting technical direction, and mentoring peers while collaborating across teams to improve platform capabilities. The ideal candidate balances deep software engineering with hands-on AI/ML integration, cloud architecture, and production systems, driving secure, scalable solutions in a fast-evolving

Qualifications

• Staff engineer independently leads design, development and delivery of AI-native and cloud-native systems.
• Own end-to-end delivery of features; responsible for architecture decisions and production readiness.
• Mentor junior engineers and participate in architectural reviews and design discussions.

Responsibilities

• Lead design/architecture of AI-native systems including LLM integrations and retrieval pipelines.
• Own end-to-end delivery of medium-to-large features from spec to production monitoring.
• Balance latency, cost, scalability, reliability, and model quality in trade-offs.

Skills

AI/ML integration

Cloud architecture

Production systems

Technical leadership

Code reviews

Tools

Python

Kubernetes

Cloud platforms

Job description

ServiceNow, Inc. seeks a Staff Engineer to independently lead the design, development, and delivery of complex AI-native and cloud-native systems.

The role demands ownership of critical components, setting technical direction, and mentoring peers while collaborating across teams to improve platform capabilities. The ideal candidate balances deep software engineering with hands-on AI/ML integration, cloud architecture, and production systems, driving secure, scalable solutions in a fast-evolving