Staff AI Engineer: Conversational & Agentic AI

ServiceNow; Santa Clara (CA); Hybrid; USD 176,100 - 308,200; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Staff AI Engineer specialized in Conversational & Agentic AI in Santa Clara, California. In this role, you will design and build systems to support agentic AI functionalities, focusing on reliability, performance, and the integration of large language models.

The ideal candidate has over 7 years of experience in production software, a track record of shipping generative AI products, and strong software engineering skills including API design and distributed systems. This is a full-time position with flexible work options.

Qualifications

• 7+ years building production software systems with a strong track record on reliability.
• Hands-on experience shipping generative AI products.
• Solid depth in how large language models work.
• Practical prompt engineering experience.
• A real track record in eval engineering.
• Cost and efficiency awareness at the system level.
• Strong software engineering fundamentals.

Responsibilities

• Design and build the agent execution harness.
• Own the runtime's fault tolerance and performance.
• Instrument the harness for observability.
• Build prompt management systems.
• Design and own evaluation frameworks.
• Integrate with and abstract over frontier LLMs.
• Set technical standards through code reviews.
• Define agent logic design standards.

Skills

Software reliability

Generative AI product experience

Large language models knowledge

Prompt engineering

Eval engineering

Distributed systems

API design

Job description

ServiceNow is seeking a Staff AI Engineer specialized in Conversational & Agentic AI in Santa Clara, California. In this role, you will design and build systems to support agentic AI functionalities, focusing on reliability, performance, and the integration of large language models.

The ideal candidate has over 7 years of experience in production software, a track record of shipping generative AI products, and strong software engineering skills including API design and distributed systems. This is a full-time position with flexible work options.