Stadium Tour Host — Memorable Guest Experiences

Legends Global; Buffalo (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

Legends Global is seeking a friendly Tour Guide to deliver engaging, informative tours of Highmark Stadium in Buffalo. You will create memorable guest experiences, share accurate facts about the stadium, the Buffalo Bills, and the city, and ensure visitor safety during tours.

Bilingual skills are a plus. The role includes leading daily and private tours, answering questions, coordinating with teammates, and maintaining professional customer service.

Qualifications

• Ability to communicate effectively with groups of all sizes and backgrounds.
• Experience in customer service with a positive, team-oriented attitude.
• Excellent interpersonal and guest engagement skills.
• Ability to memorize and recite scripted tour facts accurately.

Responsibilities

• Interact and guide visitors through a walking tour of Highmark Stadium in a safe and effective way.
• Present factual, accurate knowledge of Highmark Stadium, the Buffalo Bills, and the city of Buffalo.
• Provide exceptional customer service to stadium visitors and maintain a professional image.
• Answer questions from visitors regarding tour options and private events.
• Collaborate with team members to monitor the tour route and ensure smooth tour operations.
• Communicate with teammates and supervisors to relay updates and coordinate timing.
• Ensure safety of all visitors.

Skills

Effective communication

Customer service

Public speaking

Memory for facts

Flexible schedule

Bilingual

Job description

Legends Global is seeking a friendly Tour Guide to deliver engaging, informative tours of Highmark Stadium in Buffalo. You will create memorable guest experiences, share accurate facts about the stadium, the Buffalo Bills, and the city, and ensure visitor safety during tours.

Bilingual skills are a plus. The role includes leading daily and private tours, answering questions, coordinating with teammates, and maintaining professional customer service.