Tour Guide | Highmark Stadium

ASM Global; Buffalo (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Legends Global is seeking a Tour Guide for Highmark Stadium in Buffalo. You will lead daily and private tours, deliver engaging narratives, and uphold the highest service standards for fans and visitors.

Join a team supporting Legends Global and the Buffalo Bills as opening in 2026; this role requires professionalism, safety focus, and the ability to adapt to evenings, weekends, and holidays.

Qualifications

• Ability to communicate effectively with groups of all sizes and backgrounds.
• Relevant customer service experience and a positive, team-oriented attitude.
• Excellent interpersonal and guest engagement skills.
• Ability to memorize and recite scripted tour facts accurately.
• Willingness to work evenings, weekends, and holidays as required.
• Computer experience and internet access for scheduling.
• Ability to stand for long periods, walk long distances, and use escalators/elevators.
• Ticketmaster Host experience is a plus; bilingual skills are a plus.

Responsibilities

• Interact and guide visitors through walking tours safely and effectively.
• Present factual knowledge of Highmark Stadium, the Buffalo Bills, and Buffalo.
• Provide exceptional customer service with a professional image and demeanor.
• Answer questions about tour options and private events.
• Collaborate with teammates to monitor tour routes and ensure smooth operations.
• Communicate updates via 2-way radio to coordinate timing and operations.
• Ensure the safety of all visitors.

Skills

Communication

Customer service

Interpersonal skills

Memorization

Flexibility

Computer literacy

Stamina

Bilingual (nice-to-have)

Job description

THE ROLE

As a Tour Guide, you willbe responsible forcreating memorable guest experiences by delivering engaging, informative tours of Highmark Stadium. To meet thehigh expectationsassociated with Legends Global and the Buffalo Bills, it is imperative that service and professionalism of the highest standards are administered daily by each employee associated with the tour department. This role leads daily and private tours, providesaccuratefacts and storytelling, ensures visitor safety, and upholds the service standards expected at Highmark Stadium.

Opening in the 2026 NFL season, The New Highmark Stadium will become the new home of the Buffalo Bills. As the largest construction project in Western New York history, this stadium will havestate-of-the-arttechnology that will enhance the fan experience. Join us as we remember the past, while lookingforward to the future.

ESSENTIALFUNCTIONS

• Interact and guide visitors through a walking tour of Highmark Stadium in a safe and effective way.
• Present factual,accurateknowledge of Highmark Stadium, the Buffalo Bills, and the city of Buffaloin accordance withthe information provided by the management team.
• Provide exceptional customer service to stadium visitors by welcoming each visitor, serving during their tour experience, andmaintaininga professional image and pleasant demeanor at all times.
• Answer questions from visitorsregardinginformation on daily stadium tour options and other Highmark Stadium offerings such as private tours and private events.
• Collaborate with team members to monitor the tour route and ensure smooth tour operations.
• Communicate with teammates and supervisors via 2-way radio to relay updates, coordinate tour timing, and support tour operations.
• Ensuresafetyof all visitors.

QUALIFICATIONS

• Ability to communicate effectively with groups of all sizes and guests of diverse ages and backgrounds.
• Relevant customer service experience and ability todemonstratea positive, team-oriented attitude.
• Excellent interpersonal and guest engagement skills.
• Ability to memorize and accurately recite scripted tour facts and information.
• Willingness to be flexible with their schedule and daily assignments, and work on evenings, weekends, and holidays asrequired.
• Computer experience and internet access for scheduling purposes.
• Ability to stand forlong periodsof time, walk long distances, useescalatorsandoperateelevators.
• Ticketmaster Host experience is a plus.
• Bilingual skills are a plus.

COMPENSATION

Competitive salaryof$18/hour.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk long distances.
• Ability to lift and/or move up to 25 pounds.
• Ability to work in an environment where cold/hot temperatures are possible.
• Noise levels may vary from moderate to loud depending on stadium operations or events.

LEGENDS GLOBAL

Legends Global is the premier partnertothe world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The LegendsGlobal culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

NOTE:

The essential responsibilities of this position are describedbelowtheabove headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.