Stadium Tour Guide & Guest Experience Host

ASM Global; United States; On-site; USD 21,000 - 29,000; Part time

Job summary

Legends Global is seeking a Tour Guide for Highmark Stadium in Buffalo, NY. You will lead daily and private walking tours, sharing engaging, factual stories about the stadium, Bills, and Western New York.

We require energy, strong customer service, and the ability to memorize scripted facts. Flexibility to work evenings, weekends, and holidays is essential, with safety and professionalism at the forefront of every tour.

Qualifications

• Effective communication with groups of all sizes.
• Customer service experience and a positive, team-oriented attitude.
• Excellent interpersonal and guest engagement skills.
• Ability to memorize and recite scripted tour facts accurately.
• Willingness to work evenings, weekends, and holidays.
• Computer experience for scheduling purposes.

Responsibilities

• Guide visitors on walking tours of Highmark Stadium.
• Provide accurate facts about the stadium, Bills, and Buffalo.
• Deliver exceptional customer service with a professional image.
• Answer questions about tour options, private tours, and events.
• Coordinate with team to monitor tour route and timing.
• Communicate updates to teammates via 2-way radio.
• Ensure the safety of all visitors.

Skills

Effective communication

Customer service

Interpersonal skills

Guest engagement

Memorization

Flexible schedule

Computer literacy

Stamina walking

Tools

Ticketmaster Host

Job description

Legends Global is seeking a Tour Guide for Highmark Stadium in Buffalo, NY. You will lead daily and private walking tours, sharing engaging, factual stories about the stadium, Bills, and Western New York.

We require energy, strong customer service, and the ability to memorize scripted facts. Flexibility to work evenings, weekends, and holidays is essential, with safety and professionalism at the forefront of every tour.