Stadium Tour Guide & Storyteller

ASM Global; Buffalo (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Legends Global is seeking a Tour Guide for Highmark Stadium in Buffalo. You will lead daily and private tours, deliver engaging narratives, and uphold the highest service standards for fans and visitors.

Join a team supporting Legends Global and the Buffalo Bills as opening in 2026; this role requires professionalism, safety focus, and the ability to adapt to evenings, weekends, and holidays.

Qualifications

• Ability to communicate effectively with groups of all sizes and backgrounds.
• Relevant customer service experience and a positive, team-oriented attitude.
• Excellent interpersonal and guest engagement skills.
• Ability to memorize and recite scripted tour facts accurately.
• Willingness to work evenings, weekends, and holidays as required.
• Computer experience and internet access for scheduling.
• Ability to stand for long periods, walk long distances, and use escalators/elevators.
• Ticketmaster Host experience is a plus; bilingual skills are a plus.

Responsibilities

• Interact and guide visitors through walking tours safely and effectively.
• Present factual knowledge of Highmark Stadium, the Buffalo Bills, and Buffalo.
• Provide exceptional customer service with a professional image and demeanor.
• Answer questions about tour options and private events.
• Collaborate with teammates to monitor tour routes and ensure smooth operations.
• Communicate updates via 2-way radio to coordinate timing and operations.
• Ensure the safety of all visitors.

Skills

Communication

Customer service

Interpersonal skills

Memorization

Flexibility

Computer literacy

Stamina

Bilingual (nice-to-have)

Job description

Legends Global is seeking a Tour Guide for Highmark Stadium in Buffalo. You will lead daily and private tours, deliver engaging narratives, and uphold the highest service standards for fans and visitors.

Join a team supporting Legends Global and the Buffalo Bills as opening in 2026; this role requires professionalism, safety focus, and the ability to adapt to evenings, weekends, and holidays.