Stadium Guest Experience Supervisor

ASM Global; Buffalo (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

ASM Global is seeking Supervisors to oversee all services for assigned areas in a fast-paced stadium environment. You will ensure guest satisfaction while enforcing state, local, and company policies and supporting your team. This role opens ahead of major events and offers opportunities to contribute to a premier guest experience.

Join us for a dynamic team atmosphere with emphasis on safety, training, and compliance as we prepare for major events in the Western New York region.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to attain the required alcohol and food safety certifications prior to working events.
• Available to work non-traditional hours (Nights, Weekends & Holidays).
• All applicants must be at least 18 years of age.
• Dedicated to delivering excellent customer service and hospitality.
• Strong attention to detail.
• Able to demonstrate flexibility and quickly adapt to changes.
• Ability to be self-motivated and work independently and work well as a team player.
• Ability to work in a fast-paced environment.
• Ability to lift/move/maneuver up to 50 lbs.

Responsibilities

• Coordinates with kitchen staff and other functional areas on the timing and production of service.
• Ensures the service requirements of each stand are fulfilled.
• Effectively manages the staff to ensure all staff are properly trained before events.
• Manage inventories, order supplies, and receive orders.
• Accounts for and reconcile point-of-sale systems and revenues.
• Conducts pre-shift meetings with assigned staff to reinforce training, provides updates on procedures and practices, and receives feedback from service personnel.
• Supervise staff to ensure all team members are following laws and regulations, including following transaction policies and checking IDs for every guest.
• Ensures staff follows proper uniform policy.
• Practices safe work habits and complete company and venue safety and general compliance training.
• Maintains a pleasant and collaborative attitude towards customers, co-workers, and management.
• Adheres to the Legends Global and venue company policies.
• Complete other duties as assigned by management.

Skills

Alcohol & food safety certifications

Non-traditional hours

Customer service

Attention to detail

Flexibility

Teamwork

Independent work

Fast-paced environment

Lifting up to 50 lbs

Job description

ASM Global is seeking Supervisors to oversee all services for assigned areas in a fast-paced stadium environment. You will ensure guest satisfaction while enforcing state, local, and company policies and supporting your team. This role opens ahead of major events and offers opportunities to contribute to a premier guest experience.

Join us for a dynamic team atmosphere with emphasis on safety, training, and compliance as we prepare for major events in the Western New York region.