Event Guest Experience Supervisor

Legends Hospitality, LLC; Town of Florida (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Legends Hospitality, LLC in Town of Florida, NY, is seeking a Guest Service Supervisor to enhance event-day guest experiences. You will manage staff check-in, ensure adherence to policies, and resolve guest concerns while providing training and support to your team.

The role requires supervisory experience in food & beverage, strong communication skills, and proficiency in POS systems. Ensure staff compliance and efficient service to create positive guest interactions.

Qualifications

• 2+ years supervisory experience in food & beverage or concessions operations.
• Ability to train and support a team in a fast-paced environment.
• Proficient in POS systems and customer service experience.

Responsibilities

• Check-in staff and prepare required materials.
• Supervise Point‑of‑Sale (POS) operations and train cashiers.
• Resolve guest conflicts and ensure efficient service.

Skills

Supervisory experience in food & beverage

Strong communication skills

Problem-solving skills

Training team support

Customer service experience

Conflict management

Job description

Legends Hospitality, LLC in Town of Florida, NY, is seeking a Guest Service Supervisor to enhance event-day guest experiences. You will manage staff check-in, ensure adherence to policies, and resolve guest concerns while providing training and support to your team.

The role requires supervisory experience in food & beverage, strong communication skills, and proficiency in POS systems. Ensure staff compliance and efficient service to create positive guest interactions.