Supervisor | Highmark Stadium

ASM Global; Buffalo (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

ASM Global is seeking Supervisors to oversee all services for assigned areas in a fast-paced stadium environment. You will ensure guest satisfaction while enforcing state, local, and company policies and supporting your team. This role opens ahead of major events and offers opportunities to contribute to a premier guest experience.

Join us for a dynamic team atmosphere with emphasis on safety, training, and compliance as we prepare for major events in the Western New York region.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to attain the required alcohol and food safety certifications prior to working events.
• Available to work non-traditional hours (Nights, Weekends & Holidays).
• All applicants must be at least 18 years of age.
• Dedicated to delivering excellent customer service and hospitality.
• Strong attention to detail.
• Able to demonstrate flexibility and quickly adapt to changes.
• Ability to be self-motivated and work independently and work well as a team player.
• Ability to work in a fast-paced environment.
• Ability to lift/move/maneuver up to 50 lbs.

Responsibilities

• Coordinates with kitchen staff and other functional areas on the timing and production of service.
• Ensures the service requirements of each stand are fulfilled.
• Effectively manages the staff to ensure all staff are properly trained before events.
• Manage inventories, order supplies, and receive orders.
• Accounts for and reconcile point-of-sale systems and revenues.
• Conducts pre-shift meetings with assigned staff to reinforce training, provides updates on procedures and practices, and receives feedback from service personnel.
• Supervise staff to ensure all team members are following laws and regulations, including following transaction policies and checking IDs for every guest.
• Ensures staff follows proper uniform policy.
• Practices safe work habits and complete company and venue safety and general compliance training.
• Maintains a pleasant and collaborative attitude towards customers, co-workers, and management.
• Adheres to the Legends Global and venue company policies.
• Complete other duties as assigned by management.

Skills

Alcohol & food safety certifications

Non-traditional hours

Customer service

Attention to detail

Flexibility

Teamwork

Independent work

Fast-paced environment

Lifting up to 50 lbs

Job description

THE ROLE

We are looking for Supervisors to join our team. As aSupervisor, youwillsuperviseall services for theassigned areato ensure ahigh-levelof guest satisfaction.Ensuring all state, local, and company policies are followed,while supportingtheirteam.If you are looking to be a part of the excitement and energy of live stadium events, this is your opportunity to join a fast-paced and team-oriented environment!

Opening in the 2026 NFL season, The New Highmark Stadium will become the new home of the Buffalo Bills. As the largest construction project in Western New York history, this stadium will havestate-of-the-arttechnology that will enhance the fan experience. Join us as we remember the past, while looking forward to the future.

ESSENTIAL FUNCTIONS

• Coordinates with kitchen staff and other functional areas on the timing and production of service.

• Ensuresthe service requirements of each stand are fulfilled.

• Effectively manages the staff to ensure all staff are properly trained before events.

• Manage inventories, order supplies,andreceiveorders.

• Accounts for and reconcile point-of-sale systems and revenues.

• Conducts pre-shift meetings with assigned staff to reinforce training, provides updates on procedures and practices, and receives feedback from service personnel.

• Supervise staff to ensure all team members are following laws and regulations, including following transactionpoliciesand checking IDs for every guest.

• Ensures staff follows proper uniform policy.

• Practicesafe work habits and complete company and venue safety and general compliance training.

• Maintaina pleasant and collaborative attitude towards customers, co-workers, and management.

• Adheres to the Legends Global and venue company policies.

• Complete otherduties asassigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty.The requirements listed below are representative of theknowledge, skill, and/or abilityrequired. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

• Ability toattainthe required alcohol and food safety certifications prior to workingevents.

• Available to work non-traditional hours (Nights, Weekends & Holidays).

• All applicants must be at least 18 years of age.

• Dedicated to delivering excellent customer service and hospitality.

• Strong attention to detail.

• Able todemonstrateflexibility and quickly adapt to changes.

• Ability to be self-motivated and workindependentlyandwork well as a team player.

• Ability to work in a fast-paced environment.

• Ability to lift/move/maneuver up to 50 lbs.

COMPENSATION

Competitive salarystarting at$20/hourcommensuratewith experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift/move/maneuver up to50lbs.

• Constant standing, walking, bending, reaching and repetitive motions.

• Ability to work in all weather conditions.

• Exposure toloud noises(i.e.,fireworks, voices, and audio systems), flashing lights,and extreme heat/cold.

**LEGENDS GLOBAL**

Legends Global is the premier partnertothe world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The LegendsGlobal culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

**NOTE:**

The essential responsibilities of this position are describedbelowtheabove headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.