Stability Lab Coordinator

Eurofins US Food, Feed, & Supplement Testing; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salaries

Excellent training

Career prospects

Job summary

Eurofins US Food, Feed, & Supplement Testing in Madison, WI seeks a detail‑oriented candidate to manage sample accession, tracking, and stability studies. You will coordinate movement to/from stability chambers, enter studies into NIMS, and ensure GLP/GMP/ISO compliance while supporting client inquiries and protocol development.

You will train staff, handle multiple projects, and collaborate with QA and client service to uphold data integrity and service quality.

Qualifications

• 3+ years’ work experience in related field.
• Proficient in Microsoft Office suite.
• Customer service skills including attention to detail, accuracy, confidentiality and communication.
• Ability to use NIMS is preferred.
• Demonstrates commitment to Excellence in Client Service.
• Good documentation skills.
• Effective conflict resolution skills.
• Knowledge of sample receipt, transfer and shipping procedures.
• Bachelor’s degree in a related science field preferred.
• Computer expertise required.
• Knowledge of chamber operation and supporting operational systems is desired.

Responsibilities

• Performs any combination of sample accession tasks including opening, entering, tracking, labeling, shipping and disposition of stability samples.
• Coordinates the movement of samples to and from stability chambers.
• Enter stability studies into appropriate Laboratory Information System (NIMS) with high accuracy.
• Understand regulations for stability studies (GLP, GMP, ISO).
• Coordinates and/or handles chamber related activities including installation/operational qualification, monitoring, data review, alarms, maintenance and logbooks.
• Inform Study Director/management of problems and recommend corrective action.
• Assist in providing clients with information on Eurofins' capabilities and services.
• Assist in writing, reviewing and/or finalizing stability protocols and quotes.
• Respond to QA, client and regulatory questions or requests.
• Coordinate with other units to ensure accurate set down and retrieval of stability samples.
• Coordinate with Client Service Coordinators to update procedures.
• Communicate discrepancies to appropriate personnel.
• Maintain upkeep and accuracy of sample tracking systems.
• Handle internal customer inquiries.
• Distribute sample information and paperwork.
• Develop improvement ideas and collaborate across areas.
• Solve problems and contact clients for clarification as needed.
• Train new employees and oversee peers.
• Authorized environmental system monitor and after-hours responder.
• Other supporting duties as assigned.

Skills

Microsoft Office

Customer service

Attention to detail

Communication skills

Problem solving

Learn new tasks

Conflict resolution

Computer proficiency

Critical thinking

Education

Bachelor's degree

Tools

NIMS

Job description

Eurofins US Food, Feed, & Supplement Testing in Madison, WI seeks a detail‑oriented candidate to manage sample accession, tracking, and stability studies. You will coordinate movement to/from stability chambers, enter studies into NIMS, and ensure GLP/GMP/ISO compliance while supporting client inquiries and protocol development.

You will train staff, handle multiple projects, and collaborate with QA and client service to uphold data integrity and service quality.