Stability Coordinator

Eurofins US Food, Feed, & Supplement Testing; Madison (WI); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Competitive salaries

Excellent training

Career prospects

Résumé du poste

Eurofins US Food, Feed, & Supplement Testing in Madison, WI seeks a detail‑oriented candidate to manage sample accession, tracking, and stability studies. You will coordinate movement to/from stability chambers, enter studies into NIMS, and ensure GLP/GMP/ISO compliance while supporting client inquiries and protocol development.

You will train staff, handle multiple projects, and collaborate with QA and client service to uphold data integrity and service quality.

Qualifications

• 3+ years’ work experience in related field.
• Proficient in Microsoft Office suite.
• Customer service skills including attention to detail, accuracy, confidentiality and communication.
• Ability to use NIMS is preferred.
• Demonstrates commitment to Excellence in Client Service.
• Good documentation skills.
• Effective conflict resolution skills.
• Knowledge of sample receipt, transfer and shipping procedures.
• Bachelor’s degree in a related science field preferred.
• Computer expertise required.
• Knowledge of chamber operation and supporting operational systems is desired.

Responsabilités

• Performs any combination of sample accession tasks including opening, entering, tracking, labeling, shipping and disposition of stability samples.
• Coordinates the movement of samples to and from stability chambers.
• Enter stability studies into appropriate Laboratory Information System (NIMS) with high accuracy.
• Understand regulations for stability studies (GLP, GMP, ISO).
• Coordinates and/or handles chamber related activities including installation/operational qualification, monitoring, data review, alarms, maintenance and logbooks.
• Inform Study Director/management of problems and recommend corrective action.
• Assist in providing clients with information on Eurofins' capabilities and services.
• Assist in writing, reviewing and/or finalizing stability protocols and quotes.
• Respond to QA, client and regulatory questions or requests.
• Coordinate with other units to ensure accurate set down and retrieval of stability samples.
• Coordinate with Client Service Coordinators to update procedures.
• Communicate discrepancies to appropriate personnel.
• Maintain upkeep and accuracy of sample tracking systems.
• Handle internal customer inquiries.
• Distribute sample information and paperwork.
• Develop improvement ideas and collaborate across areas.
• Solve problems and contact clients for clarification as needed.
• Train new employees and oversee peers.
• Authorized environmental system monitor and after-hours responder.
• Other supporting duties as assigned.

Connaissances

Microsoft Office

Customer service

Attention to detail

Communication skills

Problem solving

Learn new tasks

Conflict resolution

Computer proficiency

Critical thinking

Formation

Bachelor's degree

Outils

NIMS

Description du poste

Company Description

Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing and we're looking for amazing team members to join us.

In 2021 we moved into a brand new ISO 17025 accredited laboratory in Madison, WI designed to conduct food chemistry testing specializing in infant formula, sole-source nutrition products, hemp and CBD, dietary supplements, and a variety of botanicals. Our testing portfolio includes vitamins, minerals, contaminants, pesticides and shelf-life studies.

We test of a variety of instrumentation including UPLC, HPLC, GC, and LCMS technologies. We offer an innovative and collaborative team environment, and the opportunity to develop expertise on a wide variety of analytical instruments! If you are looking for an opportunity to work for an exciting growth oriented company, we look forward to talking with you!

Job Description

• Performs any combination of sample accession tasks including: opening, entering, tracking, labeling, shipping and disposition of stability samples. Reviews sample inventory against samples to ensure accuracy and communicate discrepancies. Communicates confirmation of sample receipt to clients, if appropriate.
• Responsible for the coordination of sample movement to and from stability chambers.
• Ability to enter detailed stability studies into all of the appropriate Laboratory Information System(NIMS), both Food and Dietary Supplements with high degree of accuracy. Special projects, as needed.
• Understanding of any regulations required for the accurate execution stability studies. To include but not limited to: Good Laboratory Practices, Good Manufacturing Practices and ISO.
• Coordinates and/or handles all chamber related activities including installation/operational qualification, monitoring, environmental data review, alarm response, maintenance, chamber repairs, and logbook accuracy.
• Informs Study Director and/or management of any problems and/or deviations that may affect the integrity of the study and recommends corrective action.
• Assists in supplying clients with information on Eurofin's scientific capabilities and the quality, technical and administrative support services available.
• Assists in writing, reviewing and/or finalizing stability protocols and quotes.
• Assists in responding to QAU, client and regulatory questions or requests.
• Ability to coordinate with other business units or outside stability space provides to ensure accurate set down and retrieval of stability samples.
• Coordinates with Client Service Coordinators to establish or update customer service procedures, as appropriate.
• Communicate discrepancies to appropriate personnel and assists with problem solving.
• Responsible for upkeep, entry and accuracy of sample tracking systems.
• Handles internal customer inquiries.
• Distributes sample information and paperwork.
• Introduces and independently develops improvement ideas. Ability to work with others from different areas outside of sample management.
• Solves problems independently, contacting internal or external clients for clarification as needed.
• Responsible for training new employees, working with and directing less experienced staff, and prioritizing workloads and/or special projects on a daily basis. Oversee and reviews work of peers.
• Approved as an authorized environmental system monitor and after hour responder.
• Other supporting duties as assigned.

Qualifications

• 3+ years’ work experience in related field.
• Proficient in Microsoft Office suite
• Customer service skills including: attention to detail, accuracy, confidentiality and communication skills.
• Ability to use a variety of computer applications and proficient at the department specific software used (NIMS) is preferred.
• Demonstrates commitment to Excellence in Client Service.
• Good documentation skills.
• Effective conflict resolution skills.
• Working knowledge of company procedures for sample receipt, transfer and shipping.
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently
• Bachelor’s degree (related science field is preferred). Experience may be substituted for education.
• Computer expertise required.
• Knowledge of chamber operation and basic understanding of supporting operational systems is desired.

Additional Information

What we offer:

As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your Data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Aff

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.